Event & Service ManagementPurpose
1.2. Facilitate multi-channel feedback capture (forms, SMS, email, app, voice), centralize responses, analyze sentiment and trends, automate reports to event organizers, and archive data securely for longitudinal analysis and compliance.
Trigger Conditions
2.2. Manual trigger by event coordinator via dashboard.
2.3. Trigger by attendee action (e.g., check-in or QR scan).
2.4. API webhook from event management software (e.g., event marked as 'Ended').
Platform Variants
3.1. Google Forms
• Feature/Setting: Response collection and API export; configure auto-send feedback form links via Google Forms API to attendee emails and collect responses in Sheets.
3.2. Microsoft Forms
• Feature/Setting: Automated form distribution via Microsoft Graph API; responses pushed to Excel or Power Automate for processing.
3.3. Typeform
• Feature/Setting: Webhook integration for automated distribution post-event and real-time API-driven response aggregation.
3.4. SurveyMonkey
• Feature/Setting: Create event-specific feedback surveys; configure SurveyMonkey API to export results for analysis.
3.5. Jotform
• Feature/Setting: Automated form send-outs using Jotform API; connect with CRM for response recording.
3.6. Twilio SMS
• Feature/Setting: Automated SMS feedback requests using Twilio Programmable SMS API, keyword-based response capture.
3.7. Nexmo (Vonage) SMS
• Feature/Setting: Use Nexmo API to send feedback requests and retrieve SMS responses programmatically.
3.8. Mailchimp
• Feature/Setting: Mailchimp Campaign API to automatically send feedback email surveys to segmented attendee lists.
3.9. SendGrid
• Feature/Setting: Use SendGrid Marketing Campaigns API for feedback request emails and webhook for response tracking.
3.10. WhatsApp Business API
• Feature/Setting: Messenger feedback requests post-event, conversational data collection via WhatsApp API.
3.11. Facebook Messenger
• Feature/Setting: Deploy Messenger bots via Facebook Graph API for real-time feedback capture post-event.
3.12. Slack
• Feature/Setting: Automated posting of feedback forms to church community Slack channel using Slack API and interaction events.
3.13. Microsoft Teams
• Feature/Setting: Teams Bot Framework to push feedback forms and capture in-channel responses.
3.14. Eventbrite
• Feature/Setting: Post-event feedback requests via Eventbrite API webhook on ‘Event Ended’ trigger; data export via API.
3.15. Zoom
• Feature/Setting: Use Meeting Ended webhook to send feedback surveys, leverage Zoom API for poll data extraction.
3.16. Salesforce
• Feature/Setting: Automate feedback task creation and entry recording in Contact records; use Feedback Object API to trigger post-event workflows.
3.17. HubSpot
• Feature/Setting: Use Automation Workflows API for automated post-event survey send and collect responses in CRM timeline.
3.18. Airtable
• Feature/Setting: Capture feedback submissions into Airtable using Forms API; automate analysis and report generation.
3.19. Power Automate
• Feature/Setting: Trigger flows based on church event completion, distribute feedback forms, collect and analyze responses.
3.20. Google Sheets
• Feature/Setting: API-based write access to auto-append feedback responses and trigger add-ons for sentiment analysis.
3.21. Zapier
• Feature/Setting: Automate multi-platform feedback workflow using Zapier Webhooks to orchestrate different steps.
3.22. Freshdesk
• Feature/Setting: Convert negative feedback into tickets using Freshdesk API for immediate follow-up.
3.23. Asana
• Feature/Setting: Automatically generate improvement action tasks from aggregated feedback using Asana API.
3.24. Trello
• Feature/Setting: Auto-create Trello cards for high-priority feedback items to track follow-up.
Benefits
4.2. Centralized, real-time feedback analytics for informed decision making.
4.3. Enables rapid identification and resolution of attendee concerns.
4.4. Reduces manual workload for event organizers and clergy.
4.5. Drives continuous improvement in church events and congregational engagement.