Automated follow-up with absent members from events

Purpose

1.1. Ensure no church member is overlooked by automatically following up with individuals who registered for but did not attend church events or services.
1.2. Strengthen member engagement, provide pastoral care, and identify reasons for absences to support community retention.
1.3. Automate communication workflow for event organizers, reducing manual tracking and accelerating response cycles.
1.4. Collect feedback or prayer requests from absent members for ministry improvement and personal connection.

Trigger Conditions

2.1. Completion of scheduled event/service with attendance record finalized.
2.2. Detection of absent members among registrants (comparison of registration and check-in data).
2.3. Activation on a periodic schedule (e.g., post-event, within 24 hours of event ending).
2.4. Optional triggers: manual override by event admin, or on custom calendar intervals.

Platform Variants

3.1. Twilio
• Feature/Setting: SMS API — configure `SendMessage` to deliver templated SMS follow-ups to absent numbers.
3.2. SendGrid
• Feature/Setting: Mail Send API — use `/mail/send` endpoint for personalized email follow-up templates.
3.3. Slack
• Feature/Setting: `chat.postMessage` API — send notifications to pastoral team about absentees.
3.4. Microsoft Teams
• Feature/Setting: Graph API `sendChatMessage` — auto-message ministry team with absent member list.
3.5. Gmail
• Feature/Setting: Gmail API `users.messages.send` — automate personalized follow-up emails.
3.6. Outlook / Microsoft 365
• Feature/Setting: Microsoft Graph API `sendMail` — schedule and send follow-up messages.
3.7. Mailchimp
• Feature/Setting: Campaign API — segment and auto-email non-attendees from event list.
3.8. WhatsApp Business API
• Feature/Setting: Message template — trigger message to non-attendees’ numbers.
3.9. Zoom
• Feature/Setting: Webinar participant reports — cross-reference absent registrants and send follow-up.
3.10. Eventbrite
• Feature/Setting: Orders/Attendees API — identify ticket holders not checked in, email via integration.
3.11. Google Calendar
• Feature/Setting: Events API — match event guest list to manually entered attendance.
3.12. Salesforce
• Feature/Setting: Process Builder/Flow — trigger outreach to Leads/Contacts marked absent.
3.13. HubSpot
• Feature/Setting: Workflow Automation — auto email sequence for absentees.
3.14. Zoho CRM
• Feature/Setting: Workflow rules — auto notifications and scheduled calls for absent members.
3.15. Pipedrive
• Feature/Setting: Activities API — log absence and create follow-up activity.
3.16. Freshdesk
• Feature/Setting: Ticket creation API — route a follow-up ticket for care team assignment.
3.17. Airtable
• Feature/Setting: Scripting/Automations — identify missing check-ins and send personalized emails/SMS.
3.18. Google Sheets
• Feature/Setting: App Script — script to send email/SMS to absent rows.
3.19. Formstack
• Feature/Setting: Workflow Automation — trigger follow-up emails based on absence in event forms.
3.20. Asana
• Feature/Setting: Task Automation API — assign tasks to follow-up team for each absentee.
3.21. ClickSend
• Feature/Setting: SMS API — send automated SMS to non-attendees.
3.22. Intercom
• Feature/Setting: Message API — send direct in-app or email follow-up to users marked absent.
3.23. Discord
• Feature/Setting: Webhook — post notification about absentees to community moderators channel.
3.24. Trello
• Feature/Setting: Power-Up/Butler — add absentee cards for ministry follow-up action.

Benefits

4.1. Rapid response to member absence improves community care and retention.
4.2. Consistent follow-up reduces administrative burden and manual error.
4.3. Data-driven insights into attendance patterns and absentee trends.
4.4. Strengthened relationship and engagement with congregation members.
4.5. Automated workflow scalability for growing event and service rosters.