Post-event satisfaction survey delivery

Purpose

1. Automate the post-event satisfaction survey delivery to participants to gather feedback on Padel events and tournaments.

2. Purpose includes capturing actionable insights, improving events, automating the feedback loop, maximising participation through timely, automated communication, and automating the tracking of response rates for club management analysis.

Trigger Conditions

1. Event or tournament end time recorded in club management platform.

2. Automated trigger based on participant exit scans, check-out, or scheduled event completion.

3. Manual trigger by event organizer for exceptional cases requiring automator intervention.

Platform Variants (with Features/Settings & Functions/APIs to Configure)

1. Twilio SMS

• Feature/Setting: Automated SMS delivery; configure Messaging Services API to automate dispatch to participant phone numbers.
  

2. SendGrid

• Feature/Setting: Automate email sending; set up Mail Send API for survey emails.
  

3. Mailchimp

• Feature/Setting: Automate post-event campaigns; use Campaigns endpoint for survey workflows.
  

4. HubSpot

• Feature/Setting: Automate emailing via Workflows; trigger via Meetings API event complete.
  

5. SurveyMonkey

• Feature/Setting: Automate survey distribution; configure Collectors API for scheduled survey distribution.
  

6. Google Forms + Gmail

• Feature/Setting: Automate form link dispatch post-event; use Gmail API to automate mail send.
  

7. Microsoft Power Automate

• Feature/Setting: Automate survey delivery linked with Outlook; use “Send an email” action upon event end in Calendar.
  

8. ActiveCampaign

• Feature/Setting: Automate survey campaign; configure Automations API triggered by custom event “tournament complete”.
  

9. Slack

• Feature/Setting: Automate DM to event channel users; use chat.postMessage API after event.
  

10. WhatsApp Business API

• Feature/Setting: Automate satisfaction survey as WhatsApp message; use “messages” endpoint with pre-approved template.
  

11. Typeform

• Feature/Setting: Automate survey distribution using Webhooks; dispatch upon tournament end.
  

12. Zapier

• Feature/Setting: Automate multi-channel survey send; configure “Webhooks by Zapier” + third-party email/SMS task.
  

13. Salesforce

• Feature/Setting: Automate survey via Salesforce Surveys; trigger by Event object workflow.
  

14. Eventbrite

• Feature/Setting: Automate post-event comms; use Event Ended webhook to run survey email via Eventbrite API.
  

15. Trello

• Feature/Setting: Automate card creation for manual follow-up; use Butler automation after event card moved.
  

16. Pabbly Connect

• Feature/Setting: Automate trigger from event software; send Gmail/WhatsApp survey using workflow builder.
  

17. Zendesk

• Feature/Setting: Automate ticket creation for NPS follow-up; use Triggers API post tournament.
  

18. Facebook Messenger API

• Feature/Setting: Automate Messenger survey message; use Send API after participant list upload.
  

19. Monday.com

• Feature/Setting: Automate notifications for internal survey follow-up; use Automations center.
  

20. Klaviyo

• Feature/Setting: Automate email/SMS flows after event; configure Flow Triggers on event completion.
  

21. Google Sheets + Gmail

• Feature/Setting: Automate pulling participant emails; use Apps Script to periodic survey send.
  

22. Constant Contact

• Feature/Setting: Automate post-event follow-ups; use Email Scheduling API.
  

Benefits

1. Automated survey delivery ensures timely participant feedback collection.

2. Automated feedback channels elevate response rates and club reputation.

3. Reduces manual effort, automating repetitive outreach for event managers.

4. Automation of post-event communication enables data-driven event improvements.

5. Automated tracking automates analysis and reporting for club administration.

6. Multi-platform automation supports diverse participant contact preferences.

7. Automation delivers consistent and branded communication automatedly after each event.