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Automated waitlist and cancellation handling

Purpose

 1.1. Automate waitlist management, cancellations, and attendee communications for arboretum events and education programs.
 1.2. Automate updating availability, notifying waitlisted participants, and minimizing manual intervention.
 1.3. Automate reconciliation of bookings and cancellations in real time for accurate attendance and resource allocation.
 1.4. Automate reminders, confirmations, and next steps for both initial sign-ups and waitlist promotions by integrating multiple systems.

Trigger Conditions

 2.1. Event registration reaches capacity and user opts into waitlist.
 2.2. Existing attendee cancels booking or is manually removed.
 2.3. Time-based triggers such as reminder or notification deadlines.
 2.4. Status change in registration or attendee list database.
 2.5. Form submissions or incoming webhook indicating new, cancelled, or altered registration.

Platform Variants

 3.1. Twilio (API: Messaging API, programmable SMS)
  • Feature/Setting: Automate SMS notifications to waitlisted users; configure via webhook to send updates on slot availability.
 3.2. SendGrid (API: v3 Mail Send API)
  • Feature/Setting: Automate email waitlist invites and confirmations; configure transactional templates for event updates.
 3.3. Google Sheets (API: Sheets API – Spreadsheets.values.update)
  • Feature/Setting: Automate tracking, updating attendee status; auto-update sheet when capacity changes.
 3.4. Airtable (API: PATCH records & Automations)
  • Feature/Setting: Automate moving records from waitlist to confirmed upon seat availability; configure triggers on record changes.
 3.5. Salesforce (API: REST API, Process Builder)
  • Feature/Setting: Automate updating contact/event records and send automated event status emails or messages.
 3.6. Outlook 365 (API: Microsoft Graph – calendar events)
  • Feature/Setting: Automate event invitations, cancellations, and reminders; auto-update calendar for changes.
 3.7. Zoom (API: Meeting Registrants API)
  • Feature/Setting: Automate registration management for online events; configure to update registrant statuses.
 3.8. Slack (API: Chat.postMessage, Workflows)
  • Feature/Setting: Automate notifying staff about openings/cancellations; integrate with event system for alerts.
 3.9. Mailchimp (API: Campaigns, Automations)
  • Feature/Setting: Automate confirmation/waitlist campaign emails; configure automation for event list.
 3.10. Eventbrite (API: Event attendee endpoints, webhooks)
  • Feature/Setting: Automate attendee status and automatedly notify waitlist when slots free up.
 3.11. Calendly (API: Webhooks, Scheduled Events)
  • Feature/Setting: Automate sync between attendee changes and automated calendar updates.
 3.12. HubSpot (API: Workflows, Contact properties)
  • Feature/Setting: Automate updates to contact records and email flows linked to waitlist events.
 3.13. Stripe (API: Webhooks, Billing)
  • Feature/Setting: Automate refunds on cancellation, automating billing slot releases via webhook triggers.
 3.14. Zapier (Workflow Automation)
  • Feature/Setting: Automate connection and workflow automation across platforms as needed for notifications.
 3.15. Microsoft Teams (API: Graph chat.sendMessage, Adaptive Cards)
  • Feature/Setting: Automate staff notifications and real-time event updates using chat integrations.
 3.16. Jotform (API: Submissions, Webhooks)
  • Feature/Setting: Automate form-based waitlist automation, trigger emails upon form completion or update.
 3.17. Shopify (API: Admin API – Order Updates)
  • Feature/Setting: Automate event ‘purchase’ updates, trigger notification workflows for cancellations.
 3.18. Trello (API: Cards, Automation)
  • Feature/Setting: Automate moving event cards and automatedly update lists when capacity changes.
 3.19. Discord (API: Bots, Webhooks)
  • Feature/Setting: Automate community notifications regarding event availability via bot messages.
 3.20. Smartsheet (API: Row update, Automation Workflow)
  • Feature/Setting: Automate attendee/waitlist record shifts on sheet; auto-trigger alerts to stakeholders.

Benefits

 4.1. Automates notification processes, saving staff time, and reducing manual errors.
 4.2. Automated efficiency in filling available event slots from waitlists.
 4.3. Automator logic ensures up-to-date event attendance and capacity.
 4.4. Automating communication improves attendee experience and engagement rates.
 4.5. End-to-end automation supports scalability and consistent guest management for parks and gardens.

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