Automate waitlist management for court bookings

Purpose

1.1. Automate waitlist management for racquetball court bookings by automatically handling registrations, waitlist prioritization, notifications, and confirmations.
1.2. Automates monitoring of real-time court availability, member notifications, and upgrades from waitlist to active booking.
1.3. Automatically synchronizes data across platforms to prevent double bookings and missed updates.
1.4. Automates reminder and cancellation handling for courts to maximize utilization and member satisfaction.

Trigger Conditions

2.1. New court booking request when all time slots are filled.
2.2. Member cancels or modifies an existing booking.
2.3. Court becomes available due to admin adjustment.
2.4. Manual override by staff to manage exceptional cases.

Platform Variants

3.1. Google Calendar
• Feature/Setting: Use Calendar API to automate event creation, cancellation, and sync waitlist.
3.2. Twilio SMS
• Feature/Setting: Automates sending SMS alerts for waitlist status and court availability.
3.3. Microsoft Outlook
• Feature/Setting: Automates booking and waitlist notifications via add-in or Graph API.
3.4. Slack
• Feature/Setting: Use Slack Bots to automate team notifications about waitlist updates.
3.5. SendGrid
• Feature/Setting: Configure automated waitlist and booking confirmation emails via API.
3.6. Airtable
• Feature/Setting: Use Airtable Automations to update waitlist order and manage records.
3.7. Zapier
• Feature/Setting: Automates cross-platform triggers, e.g., Google Sheets to booking admin.
3.8. Mailgun
• Feature/Setting: Automate court booking status and waitlist move-up notifications.
3.9. Salesforce
• Feature/Setting: Use Flow Builder to automate customer journey and follow-ups.
3.10. Typeform
• Feature/Setting: Use API to automate waitlist signups and survey results into booking system.
3.11. Stripe
• Feature/Setting: Automate payment triggers for booking deposits and refunds if canceled.
3.12. HubSpot
• Feature/Setting: Automate waitlist and member status tracking.
3.13. Calendly
• Feature/Setting: Automate court slot reservations and integrate with waitlist via webhook.
3.14. Trello
• Feature/Setting: Automate moving cards between waitlist and confirmed booking boards.
3.15. Notion
• Feature/Setting: Use API to update automated waitlist databases and member notifications.
3.16. Pipedrive
• Feature/Setting: Automate status updates for member bookings and cancellations.
3.17. WhatsApp Business API
• Feature/Setting: Automate instant messaging for booking movements and waitlist changes.
3.18. ActiveCampaign
• Feature/Setting: Automate drip email sequences for waitlisted members.
3.19. Intercom
• Feature/Setting: Automate in-app messages or chat triggers for waitlist status.
3.20. Microsoft Power Automate
• Feature/Setting: Automate workflow across Outlook, Teams, and SharePoint bookings.

Benefits

4.1. Automates manual tasks, saving staff time and reducing errors.
4.2. Provides automated, real-time updates to members on waitlist position and court availability.
4.3. Maximizes court usage through automated reminders and fast reallocation.
4.4. Enhances member satisfaction through seamless, automated waitlist experiences.
4.5. Enables fully automated and scalable court booking operations.