Facilities & Equipment ManagementPurpose
1.2. Ensures automatable capture of incidents, categorization, assignment, escalation, notification, and real-time status tracking.
1.3. Delivers an automated system for safety compliance, minimization of equipment downtime, and streamlined communication among maintenance, staff, and management.
Trigger Conditions
2.2. Detection of maintenance alerts (IoT sensor/API data) indicating faults or threshold breaches.
2.3. Manual input from staff or automated systems indicating injury, malfunction, or hazard.
2.4. Scheduled facility/equipment checks triggering auto-workflows when issues are flagged.
Platform Variants
• Feature/Setting: SMS receive webhook to trigger automated incident intake; configure webhook for POST triggering.
3.2. SendGrid
• Feature/Setting: Inbound Parse Webhook automates conversion of incident emails into workflow triggers.
3.3. Slack
• Feature/Setting: Slash command or bot automates incident reporting with automated channel escalation via workflows.
3.4. Microsoft Teams
• Feature/Setting: Adaptive Card submission automates form-driven incident intake; message actions escalate issues automatically.
3.5. ServiceNow
• Feature/Setting: Incident Management API automates ticket creation, assignment, and automated escalation rules.
3.6. Jira Service Management
• Feature/Setting: REST API issue creation automates ticket logging and status-based escalation automations.
3.7. Zendesk
• Feature/Setting: Ticketing API automates new incident creation and auto-escalation via trigger automations.
3.8. Salesforce Service Cloud
• Feature/Setting: Case creation via REST API automates intake and utilizes escalation automation rules.
3.9. Google Forms
• Feature/Setting: Form submit triggers automation via webhook or Apps Script for automated assignment.
3.10. Microsoft Power Automate
• Feature/Setting: Automated flow triggers on form/email/sensor data for routing and escalation.
3.11. Freshdesk
• Feature/Setting: Ticket API for automated incident intake and scenario automations for escalation.
3.12. Asana
• Feature/Setting: Task creation via API automates incident logging; rules automates escalation communication.
3.13. Monday.com
• Feature/Setting: Item creation via API or Zap automates report intake; automation builder escalates status.
3.14. Notion
• Feature/Setting: Database addition via API automates report intake, with automator integrations for notifications.
3.15. Google Workspace (Sheets/Gmail)
• Feature/Setting: Automated email/row intake with Apps Script automates incident log and escalates via Gmail or Calendar.
3.16. PagerDuty
• Feature/Setting: Events API automates real-time escalation notifications to engineers/maintenance.
3.17. Opsgenie
• Feature/Setting: Alert API automates incident escalation trees and notification automator configurations.
3.18. Outlook/Exchange Online
• Feature/Setting: Automated email parser rules trigger escalation and incident log in SharePoint list.
3.19. Airtable
• Feature/Setting: Form/API data automates intake, with automator rules for status-based escalation email/SMS.
3.20. Trello
• Feature/Setting: Card creation automates report; Butler automations escalate cards by priority/label.
3.21. Smartsheet
• Feature/Setting: Form intake triggers automate task creation and notify escalation paths via workflow rules.
3.22. Zoho Creator
• Feature/Setting: Form submission automates workflow that assigns and escalates records using Deluge scripts.
Benefits
4.2. Automates compliance with reporting protocols for safety audits.
4.3. Ensures escalation is automatable, predictable and trackable, leading to faster facility and equipment issue resolution.
4.4. Automator improves transparency and accountability with real-time, automated notifications.
4.5. Centralizes reporting so that nothing falls through the cracks, even during busy match days or training.
4.6. Automating escalations ensures urgent issues are not delayed or overlooked by staff absent or unavailable.