Incident or issue reporting workflow

Purpose

1.1. Automate incident or issue reporting specific to cathedral assets, facilities, or safety to ensure rapid response and resolution.
1.2. Automates collection, categorization, assignment, tracking, and resolution of issues from congregants, staff, or visitors, improving facility maintenance and risk mitigation.
1.3. Automates data logging for compliance, trend analysis, and future prevention initiatives.
1.4. Enables automated notifications and escalations for critical issues relevant to cathedral operations.

Trigger Conditions

2.1. Automatable submission of incident or issue form from a website, kiosk, or mobile app.
2.2. Receipt of incident email, SMS, call, or social media report.
2.3. Trigger from IoT sensor or monitoring system detecting anomalies (smoke, temperature, unauthorized access).
2.4. Scheduled automator checks for overdue asset or facility issues.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automates incident intake via SMS using Twilio Programmable Messaging API; webhook triggers automation on inbound message.
3.2. SendGrid
• Feature/Setting: Automator emails for incident confirmation or escalation using SendGrid’s Mail Send API.
3.3. Slack
• Feature/Setting: Automated message to incident-response channel using Slack Incoming Webhooks or Chat PostMessage API.
3.4. Microsoft Teams
• Feature/Setting: Automate posting details to Teams channel using Microsoft Graph API and channel webhooks.
3.5. ServiceNow
• Feature/Setting: Automated creation of incident record using ServiceNow Table API (Incidents table: POST request).
3.6. Jira Service Management
• Feature/Setting: Automating ticket generation via Jira REST API (POST /rest/api/3/issue).
3.7. Zendesk
• Feature/Setting: Automates creation of support tickets with Zendesk Tickets API (POST /api/v2/tickets.json).
3.8. Salesforce Service Cloud
• Feature/Setting: Automated case creation via Salesforce REST API (POST /services/data/vXX.0/sobjects/Case/).
3.9. HubSpot
• Feature/Setting: Automator creates and assigns tickets using Service Hub Tickets API.
3.10. Google Forms
• Feature/Setting: Automate data capture and webhook trigger on form submit for incident entry.
3.11. Microsoft Forms
• Feature/Setting: Automatedly triggers workflow on form submission using Form Submit event and Microsoft Graph API.
3.12. Monday.com
• Feature/Setting: Automated creation of incident item via Monday API (mutation create_item).
3.13. Trello
• Feature/Setting: Automator adds a card to incident board using Trello Cards API (POST /1/cards).
3.14. Asana
• Feature/Setting: Automates incident task creation by calling Asana Tasks API (POST /tasks).
3.15. Airtable
• Feature/Setting: Automated record creation in issue log table with Airtable API (POST /v0/appId/TableName).
3.16. Notion
• Feature/Setting: Automates incident logging into database with Notion API (POST /v1/pages, database_id param).
3.17. Freshservice
• Feature/Setting: Automated ticket raised using Freshservice Tickets API (POST /api/v2/tickets).
3.18. ClickUp
• Feature/Setting: Automates issue creation in a list via ClickUp Tasks API (POST /api/v2/list/{list_id}/task).
3.19. Zoho Desk
• Feature/Setting: Automator generates tickets with Zoho Desk Tickets API (POST /api/v1/tickets).
3.20. PagerDuty
• Feature/Setting: Automated incident creation or escalation through PagerDuty Incidents API (POST /incidents).
3.21. Webhooks (Generic)
• Feature/Setting: Sets up automation to receive any JSON payload for issue reporting from custom apps.

Benefits

4.1. Incident and issue reporting automation improves response time and minimizes manual communication gaps.
4.2. Automates stakeholder notifications, reducing oversight and human error.
4.3. Automated audit trail centralizes historical issue data for compliance and insurance.
4.4. Automator escalations reduce risk of unattended facility concerns.
4.5. Automation streamlines reporting, increases visibility, and preserves resources for cathedral leadership.