Purpose
1.2 Ensure compliance and safety by automating alerts from sensors, building systems, or digital reports directly to responsible staff, automating escalation if not acknowledged.
1.3 Automating consistent documentation and audit trails for all hazard notifications to support historic preservation protocols and legal compliance.
Trigger Conditions
2.2 Manual hazard report is submitted via digital or mobile app by maintenance or security staff.
2.3 Automated detection of environmental anomalies (temperature/humidity/water leakage) via IoT sensors.
2.4 Security breach or unauthorized access automatically detected in restricted zones.
2.5 Maintenance system flags overdue repairs on critical structures as automated hazards.
Platform Variants
• Feature/Setting: Automate SMS and voice call; configure “Programmable Messaging” API with phone numbers for safety team. Example: send alerts from hazard endpoints to Twilio API with message template and escalation logic.
3.2 SendGrid
• Feature/Setting: Automate urgent email delivery via “Dynamic Templates” and “Mail Send API”; predefine safety personnel lists, configure automation for direct email triggering.
3.3 Slack
• Feature/Setting: Automate Slack channel message using “Incoming Webhooks”; configure to post notifications and request acknowledgments using buttons.
3.4 Microsoft Teams
• Feature/Setting: Automate via Teams “Incoming Webhook” or Graph API; configure adaptive cards to notify safety personnel, automate read receipts.
3.5 PagerDuty
• Feature/Setting: Automate incident creation with “Events API v2”; configure automated escalation rules for non-responsiveness.
3.6 Opsgenie
• Feature/Setting: Automate alert notification using “Alert API”; set up automated schedules and escalations for safety staff.
3.7 ServiceNow
• Feature/Setting: Automate incident creation via “Table API”; configure hazard events to automate assignment to designated responders.
3.8 Google Chat
• Feature/Setting: Automate notification message with “Chat Webhooks”; push safety events in real-time.
3.9 WhatsApp Business API
• Feature/Setting: Automate personalized and group hazard alerts via WhatsApp API message automation triggers.
3.10 SignalR
• Feature/Setting: Automate real-time push notification to web/mobile dashboards; configure event-driven signaling for hazards.
3.11 Pushover
• Feature/Setting: Automate mobile push notification by dispatching incidents via REST API, automate targeting of specific devices/users.
3.12 Discord
• Feature/Setting: Automate urgent message dispatch to staff channel using “Webhook”; setup mentions for on-duty responders.
3.13 Zendesk
• Feature/Setting: Automate hazard ticket via “Tickets API”; auto-assign to safety group with urgent priority status.
3.14 Freshservice
• Feature/Setting: Automate incident alert with “Create Ticket” API; trigger on hazard report, automate escalations.
3.15 Webex
• Feature/Setting: Automate urgent message using “Message API”; configure targeting to facility safety space.
3.16 Email (SMTP/IMAP API)
• Feature/Setting: Automate multi-recipient urgent emails; configure SMTP integration, automate with predefined hazardous event triggers.
3.17 IFTTT
• Feature/Setting: Automate applets triggering SMS, calls, or smart home device alarms on hazard events.
3.18 Zapier
• Feature/Setting: Automate multi-channel notifications spanning email, chat, ticketing with hazard triggers.
3.19 Mattermost
• Feature/Setting: Automate notifications using “Incoming Webhooks”; configure team and alert channel mapping.
3.20 Jira Service Management
• Feature/Setting: Automate incident onboarding using “REST API”; set hazard automation triggers to create issues and route alerts.
Benefits
4.2 Ensures automated, consistent, verifiable, and auditable safety communications.
4.3 Automation reduces manual monitoring workload on heritage building managers.
4.4 Escalation rules automate fallback to supervisors, ensuring urgent cases always reach a responder.
4.5 Automating documentation enables compliance for audits and insurance.
4.6 Automated reminders until issues are resolved to support continuous improvement in heritage safety management.