Facility Operations & SafetyPurpose
1.2. Automate monitoring sensors, log analysis, support ticketing, and real-time communication to minimize operational downtime and safety risks.
1.3. Enable a seamless automation between on-premise IoT devices and remote incident response, facilitate automated incident history tracking, and support compliance reporting.
1.4. Aggregates malfunction data to optimize maintenance schedules and automate corrective actions via integrated systems.
Trigger Conditions
2.2. Real-time alerts from SCADA platforms or building management APIs indicating fault conditions.
2.3. Automated detection of missed scheduled maintenance or error logs from equipment controllers.
2.4. Manual input from staff via mobile app or maintenance portal triggers automation.
2.5. Equipment goes offline or stops communicating for a set automated threshold period.
Platform variants
• Feature/Setting: Automated SMS Alert; Configure programmable SMS API to send alerts to on-duty staff on incident detection.
3.2. SendGrid
• Feature/Setting: Automated email; Use SendGrid Mail API to deliver incident alerts and equipment diagnostics.
3.3. ServiceNow
• Feature/Setting: ITSM Incident Creation; Automate ticket creation in ServiceNow via REST API on alert event.
3.4. Slack
• Feature/Setting: Automated messaging via Slack Bot; Integrate Slack Incoming Webhooks to post channel alerts.
3.5. Opsgenie
• Feature/Setting: Automated escalation policies; Use Alert API to instantly escalate critical malfunctions.
3.6. PagerDuty
• Feature/Setting: Automated incident response; Integrate Event API for automated on-call routing.
3.7. Microsoft Teams
• Feature/Setting: Automated messaging via Teams connectors; Post adaptive alert cards in teams.
3.8. IFTTT
• Feature/Setting: Automated rules; Use Webhooks to trigger custom notifications or actions.
3.9. BMS SCADA (e.g., Schneider Electric EcoStruxure)
• Feature/Setting: Automated BACnet/IP alerts; Configure event triggers for real-time automated notifications.
3.10. Honeywell Forge
• Feature/Setting: Fault Detection API; Automate alerts from building management systems.
3.11. AWS IoT Core
• Feature/Setting: Device Shadow and Rule Actions; Automate triggers on predefined device state changes.
3.12. Azure IoT Hub
• Feature/Setting: Automated Device Twin; Triggers automation on property changes.
3.13. Google Pub/Sub
• Feature/Setting: Automated message streaming; Push alerts into backend systems for automation.
3.14. Zendesk
• Feature/Setting: Automated support tickets via API; Track equipment incidents.
3.15. Jira Service Management
• Feature/Setting: Automated issue creation via REST API; Log and track maintenance workflows.
3.16. Freshdesk
• Feature/Setting: Automated ticketing; Use API to register malfunction events.
3.17. Salesforce Service Cloud
• Feature/Setting: Automated case creation; Integrate with automation triggers for quick response.
3.18. WhatsApp Business API
• Feature/Setting: Automated alert messaging to maintenance staff phones.
3.19. Google Calendar
• Feature/Setting: Automated event creation; Schedule automated safety and follow-up checks.
3.20. Trello
• Feature/Setting: Card Automation; Create new cards on malfunction detection via Trello API.
Benefits
4.2. Reduces manual monitoring needs through automation and ensures 24/7 equipment vigilance.
4.3. Automating compliance audit trail eases regulatory burden and enhances accuracy.
4.4. Automation streamlines multi-channel notification — SMS, app, email, and voice — for broad, reliable incident distribution.
4.5. Historical malfunction data is automatedly tracked, enabling predictive analytics and maintenance automation.
4.6. Automatedly enhances coordination between facility, IT, and external support teams for fast resolution.