Incident reporting and escalation

Purpose

 1.1. Automate incident reporting and escalation to enhance speed, accuracy, and compliance in aquatic centre facility operations.
 1.2. Automates the identification, documentation, and alerting processes following health, safety, or operational incidents.
 1.3. Delivers structured incident records across the incident lifecycle to ensure compliance, timely reactions, and management awareness.
 1.4. Automates aggregation and secure storage of incident evidence for audits and regulatory needs.
 1.5. Facilitates automated escalation workflows ensuring critical incidents are rapidly prioritized and communicated.

Trigger Conditions

 2.1. Automated trigger via form submission (e.g., lifeguard fills incident e-form).
 2.2. Automated trigger from IoT safety sensors detecting abnormal conditions.
 2.3. Automatedly triggered via inbound SMS/email/voice report to a designated address or number.
 2.4. Automated scheduled checks for unreviewed incident submissions.
 2.5. Automated triggers from integration with access control or CCTV anomaly detection.

Platform Variants

 3.1. Twilio SMS
  • Feature: SMS/MMS API
  • Setting: Automate incident SMS intake and automated escalation message to managers (Webhook URL, messaging service).
 3.2. SendGrid
  • Feature: Mail Send API
  • Setting: Auto-send incident notification emails to safety and legal teams on report submission.
 3.3. Slack
  • Feature: Incoming Webhooks
  • Setting: Automates posting structured incident details to #incident-alert channel with escalation reminders.
 3.4. Microsoft Teams
  • Feature: Connector/Webhook
  • Setting: Automate incident card post; automate escalation using @mentions based on severity.
 3.5. ServiceNow
  • Feature: Incident Management API
  • Setting: Automated incident ticket creation, automated assignment to safety officer on entry.
 3.6. Zendesk
  • Feature: Tickets API
  • Setting: Automate new incident case creation, automated escalations via triggers and automations.
 3.7. Freshservice
  • Feature: Service Desk API
  • Setting: Auto-generate support ticket, automate workflow for incident prioritization.
 3.8. Salesforce
  • Feature: Case Management API
  • Setting: Automatedly convert incidents to cases, route and escalate based on incident metadata.
 3.9. Google Forms
  • Feature: Form Responses Webhook
  • Setting: Automate the intake of incident forms, trigger automated notifications through connected automations.
 3.10. Jotform
  • Feature: Webhooks
  • Setting: Automatedly send completed incident reports to central dashboard; trigger escalation flow.
 3.11. Monday.com
  • Feature: Automations
  • Setting: Automate board item creation, automated assign to safety manager, auto-notify on status changes.
 3.12. Asana
  • Feature: API/Webhooks
  • Setting: Automatically create tasks per incident; automated escalation tagging.
 3.13. Zapier
  • Feature: Multi-step Automation
  • Setting: Automate cross-platform incident propagation, automated escalated alerts to third-party platforms.
 3.14. Trello
  • Feature: Power-Ups & API
  • Setting: Automate card creation for tracked incidents, move card to "Escalation" on trigger.
 3.15. PagerDuty
  • Feature: Events API
  • Setting: Automate alert and escalation for critical health or safety incidents.
 3.16. Opsgenie
  • Feature: Alert API
  • Setting: Automated generation of on-call alert/escalation ladder based on incident priority.
 3.17. Notion
  • Feature: API/Database Automations
  • Setting: Automatically log incident reports, automated reminders for unresolved cases.
 3.18. DocuSign
  • Feature: eSignature/Template APIs
  • Setting: Automatically send incident report documents for required digital signatures post-filing.
 3.19. SharePoint
  • Feature: Lists/Flow Automation
  • Setting: Automated logging and permissioned escalation path for incident records.
 3.20. Outlook (Microsoft 365)
  • Feature: Automated Rules/API
  • Setting: Automated email rules flag/re-route incident messages to relevant escalation folders.
 3.21. Google Sheets
  • Feature: App Script/Webhook
  • Setting: Automatically append incident data; automated alert if thresholds are breached.
 3.22. Airtable
  • Feature: Automations & Webhooks
  • Setting: Automate incident logging, automate escalation by status update and notification.

Benefits

 4.1. Automation increases speed and fidelity of incident reporting and escalation, reducing manual error.
 4.2. Automates compliance and audit trails by maintaining consistent, timestamped records.
 4.3. Automating escalation streamlines critical communication, ensuring mitigation occurs in real-time.
 4.4. Automated reminder and notification flows ensure no incident is left unaddressed.
 4.5. Automatedly connecting diverse platforms enables unified incident management and powerful analytics across operations.