Facility & Staff ManagementPurpose
1.2. Automatically notify management, onsite medical, and emergency contacts, document incident timeline, assign follow-up actions, update compliance records, and trigger contingency workflows.
Trigger Conditions
2.2. Emergency button triggered on-premises device/app.
2.3. Keywords detected in poolside audio/communication systems (“accident,” “injury,” etc.).
2.4. Visitor/staff initiates report via website, kiosk, or mobile app.
Platform Variants
• Feature/Setting: SMS alert to safety manager. Configure Twilio API to send message to predefined numbers on incident submission.
3.2. SendGrid
• Feature/Setting: Incident report email distribution. Use Send Email API with incident form data as template parameters.
3.3. Slack
• Feature/Setting: Channel/webhook notification for “#incidents”. Use Slack Incoming Webhooks with message blocks for incident details.
3.4. Microsoft Teams
• Feature/Setting: Card notification to safety channel. Use Teams Webhook Connector and Adaptive Cards integration.
3.5. PagerDuty
• Feature/Setting: Trigger high-priority incident escalation. Use Create Incident API with custom payload for pool events.
3.6. ServiceNow
• Feature/Setting: Auto-create incident ticket. Map form fields to ServiceNow Incident Management API endpoints.
3.7. Jira Service Management
• Feature/Setting: Create/assign issue in Safety project. Use Jira REST API to generate and assign tickets from received reports.
3.8. Zendesk
• Feature/Setting: Ticket creation with automatic escalation tags. Use Zendesk Ticket API, set tags for incident and priority.
3.9. Google Calendar
• Feature/Setting: Schedule follow-up investigation meetings. Use Calendar API to auto-create events with notes from incident.
3.10. Trello
• Feature/Setting: New card to “Active Incidents” board. Use Trello API to post incident description as card.
3.11. DocuSign
• Feature/Setting: Auto-send waiver/statement forms to involved parties. Use DocuSign eSignature API with prefilled incident data.
3.12. Google Sheets
• Feature/Setting: Log incident data row for compliance tracking. Use Sheets API Append endpoint, map form fields to columns.
3.13. Zoho Creator
• Feature/Setting: Custom incident tracking app database entry. Use Zoho Creator API to insert detailed records.
3.14. Microsoft Excel (Online)
• Feature/Setting: Immediate incident entry in shared workbook. Use Excel Graph API to add new row on incident trigger.
3.15. Monday.com
• Feature/Setting: Auto-create item in Incident Report board. Use Monday.com Items API, set fields and status.
3.16. Asana
• Feature/Setting: Task assignment for immediate response. Use Asana Tasks API to create/assign with urgency.
3.17. Intercom
• Feature/Setting: Automated message to visitors involved. Use Messages API to push follow-up instructions.
3.18. Salesforce Service Cloud
• Feature/Setting: Open case under Facility Incidents object. Use REST API, map report to object fields.
3.19. Formstack
• Feature/Setting: Digital incident form submission/storage. Use Forms API and Webhook to trigger other escalations.
3.20. Workplace by Meta
• Feature/Setting: Post alert in Incident Response group. Use Graph API to push formatted post with mention tags.
Benefits
4.2. Consistent, legally defensible documentation and audit trails improve risk management.
4.3. Automated recordkeeping enables efficient compliance and accreditation reporting.
4.4. Rapid task assignment and handoff reduces incident impact and response lag.
4.5. Improved staff and visitor confidence in facility safety operations.