Real-time incident reporting to facility managers

Purpose

1.1. Enable instant, automated alerting of facility managers when safety incidents (e.g., injuries, hazardous conditions, equipment failures) occur in acrobatic diving pools.
1.2. Ensure rapid response, escalation, and logging via digital channels to minimize risk and maintain regulatory compliance.
1.3. Aggregate incident data from staff mobile apps, IoT sensors, or supervision logs into actionable notifications to the appropriate personnel.
1.4. Maintain secure, timestamped records for incident analytics, reporting, and insurance validation.

Trigger Conditions

2.1. Manual incident submission via staff portal or mobile app.
2.2. Automatic alerts from connected IoT safety devices (e.g., motion sensors, pressure alarms, pool chemical sensors).
2.3. Escalation triggers if incidents are not acknowledged within defined periods.
2.4. System-detected anomalies in maintenance logs or access controls.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API; auto-send templated notifications to manager numbers.
• Sample: Configure webhook to trigger message with incident details.

3.2. SendGrid
• Feature/Setting: Email API; dispatch incident summary emails to a distribution list.
• Sample: Template for urgent/unacknowledged events.

3.3. Slack
• Feature/Setting: Incoming Webhooks; post incidents to #facility-incidents channel.
• Sample: Alert with incident type, location, timestamp.

3.4. Microsoft Teams
• Feature/Setting: Connector URL; post adaptive cards with incident info and acknowledge button.
• Sample: Channel notification on new incident.

3.5. PagerDuty
• Feature/Setting: Events API; create and escalate critical incident tickets.
• Sample: Trigger incident via API using pool incident parameters.

3.6. Google Chat
• Feature/Setting: Webhook integration; post formatted incident notifications.
• Sample: JSON payload for pool section, action requested.

3.7. Jira Service Management
• Feature/Setting: REST API; create an issue of "Incident" type with predefined workflow.
• Sample: Auto-populate fields from incident form.

3.8. ServiceNow
• Feature/Setting: Incident Management API; new record on critical event.
• Sample: API call from IoT device or app form.

3.9. Zendesk
• Feature/Setting: Tickets API; open support case with custom tags (e.g., pool-safety).
• Sample: Incident triggers inbound ticket.

3.10. Freshservice
• Feature/Setting: Incident API; log facility incident with assigned priority.
• Sample: HTTP POST with incident JSON details.

3.11. Opsgenie
• Feature/Setting: Alert API; dispatch pool alert with escalation policy.
• Sample: Configure rule for diving pool incidents.

3.12. Salesforce Service Cloud
• Feature/Setting: Case API; auto-create case for each new incident report.
• Sample: Map facility data fields to case fields.

3.13. Asana
• Feature/Setting: API task creation; assign facility manager to incident follow-up task.
• Sample: Attach severity and responder fields.

3.14. Trello
• Feature/Setting: REST API; create new card in "Incident Log" list.
• Sample: Card title with timestamp and severity.

3.15. Microsoft Outlook
• Feature/Setting: Email API (Graph); send incident notification with ICS calendar link for review meeting.
• Sample: Compose structured alert email.

3.16. Google Sheets
• Feature/Setting: API append; log incident prefills into tracking sheet for analytics.
• Sample: Rows auto-inserted on incident creation.

3.17. Monday.com
• Feature/Setting: Items API; add new item in incident board with status, notes.
• Sample: Set automation for reminders.

3.18. Airtable
• Feature/Setting: API (base insert); add records for each incident with attachments.
• Sample: API call on trigger event.

3.19. Whatsapp Business API
• Feature/Setting: Notification sending; alert managers on incident detection.
• Sample: Structured message with response request.

3.20. HubSpot Service Hub
• Feature/Setting: Ticket creation API; log new pool incident ticket.
• Sample: Assign to operations pipeline for closure tracking.

3.21. Discord
• Feature/Setting: Webhook; post message to #facility-alerts channel.
• Sample: JSON payload with diving event type.

3.22. Notion
• Feature/Setting: API (database item create); add incident log entry with rich text and status.
• Sample: Fill details from webhook data.

Benefits

4.1. Rapid, multi-channel manager notification ensures immediate corrective action.
4.2. Automated reporting reduces reliance on manual escalation and mitigates oversight.
4.3. Integrated logs support audit trails and compliance documentation.
4.4. Centralizes incident handling and simplifies cross-platform communication.
4.5. Enables data-driven analysis for future risk reduction and staff training improvements.