Alert on low satisfaction scores

Purpose

1.1. Automate the detection of low student satisfaction scores in feedback forms/surveys to enable real-time intervention and continuous quality assurance.
1.2. Automating alerts when threshold scores are breached for rapid escalation to leadership or relevant academic staff for immediate remedial action.
1.3. Automates the tracking of negative feedback trends to support data-driven decision-making in civil service exam prep academies.
1.4. Automation ensures that no negative feedback is ignored, automating student retention strategies and increasing service quality through immediate feedback loops.

Trigger Conditions

2.1. Automated detection when satisfaction score drops below a customizable threshold (e.g., <3 stars or <60% positive).
2.2. Automatedly triggered upon submission of a feedback form from online or offline sources.
2.3. Bulk automator: When a set number/percentage of feedback responses are below threshold within a week/month.
2.4. Automating cross-reference with past data to identify repeated low satisfaction incidents.

Platform Variants

3.1. Twilio (SMS)
• SMS API: Automates sending alerts via programmable SMS with a configured recipient list; sample: use POST /Messages with custom alert text.
3.2. SendGrid
• Mail Send API: Triggers automated email alerts to quality managers; sample: /mail/send endpoint with dynamic content from feedback data.
3.3. Slack
• Incoming Webhooks: Automates posting critical satisfaction alerts in designated Slack channels; sample: configure webhook and customize payload with student data.
3.4. Microsoft Teams
• Webhook URL: Automatedly sends alert messages to a QA or leadership team channel using a Teams connector with feedback details.
3.5. Discord
• Webhook: Automates posting satisfaction alerts to a staff Discord server channel with color-coded urgency.
3.6. Telegram
• Bot API: Automates sending direct messages to instructors or admins when negative feedback is received; configure using sendMessage method.
3.7. Gmail
• Gmail API: Automated email with "Low Satisfaction Alert" subject and actionable feedback summary; uses /users.messages.send.
3.8. Zoho Mail
• Mail API: Automates custom email notifications to management; POST /mail/send with feedback context JSON.
3.9. Freshdesk
• Ticket API: Automates creation of tickets for follow-up on negative feedback; sample: POST /tickets with details as subject and description.
3.10. Zendesk
• Tickets API: Automated logic to escalate negative feedback as high-priority tickets; /api/v2/tickets endpoint used with automated tags.
3.11. Salesforce
• Case API: Automates opening a support/case entry for academy staff; POST /services/data/vXX.X/sobjects/Case with fields populated from low score feedback.
3.12. HubSpot
• Workflow API: Automates task or notification creation in response to low scores; use /automation/v3/workflows API.
3.13. Notion
• Database API: Automated new entry in "Interventions" database when feedback falls below threshold; /v1/pages endpoint.
3.14. Asana
• Tasks API: Automates creating follow-up tasks for staff; POST /tasks endpoint with assignment and deadline from trigger data.
3.15. Trello
• Cards API: Automate adding cards to Quality Review boards; POST /1/cards with low feedback description.
3.16. ClickUp
• Task API: Automatic task creation with urgency set based on score; POST /api/v2/list/task with feedback in description.
3.17. Monday.com
• Automation Recipes: Automatedly moves or labels feedback items as ‘Critical’; use "When column changes" and "Notify someone" automation.
3.18. Jira
• Issues API: Automates creation of issues labeled "Low Satisfaction" for tracking and resolution; POST /rest/api/2/issue.
3.19. Google Sheets
• Sheets API: Automated logging of low satisfaction feedback as new rows for trending; POST /v4/spreadsheets/{spreadsheetId}/values.
3.20. Airtable
• Automations: Automatedly adds new low-score entries in a feedback table; use "When record meets conditions" trigger.
3.21. Microsoft Power Automate
• Workflow Designer: Automates end-to-end workflow from form to alert, supporting multi-channel notifications; configure with "When a form is submitted" and "Send notification" actions.

Benefits

4.1. Automation drives instant response to dissatisfaction before issues escalate.
4.2. Automates reduction in manual review effort and response delays.
4.3. Automated tracking and reporting for compliance and accreditation needs.
4.4. Automator systems drive continuous feedback improvement, increasing pass rates and student loyalty.
4.5. Automatable processes free up staff for high-value academic work.
4.6. Automated interventions foster a culture of quality through transparent, repeatable processes.