Automated collection and analysis of feedback after events or services

Purpose

 1.1. To systematically gather, process, and interpret attendee feedback post-church events or services, facilitating real-time insights on satisfaction, engagement, and areas for improvement.
 1.2. Enables leadership to enhance future programs, address concerns rapidly, and boost ongoing congregation engagement.
 1.3. Reduces manual effort by automating feedback requests, reminders, and analytics delivery.

Trigger Conditions

 2.1. A scheduled church event or service concludes (end time reached in calendar).
 2.2. Attendance is marked as complete in a management system.
 2.3. RSVP list is finalized following registration closure.
 2.4. A new sermon recording is uploaded and published.

Platform Variants

 3.1. Twilio SMS
  • Function: Send automated SMS requests for feedback after event timestamp triggers.
  • Sample: Configure Messaging Service; use API endpoint `POST /Messages` with event-specific content.
 3.2. SendGrid
  • Function: Email feedback forms post-event to all registered attendees.
  • Sample: Set up Marketing Campaigns; use API `POST /mail/send` with event dynamic templates.
 3.3. Google Forms
  • Function: Collect feedback via unique event-based form links, link responses to sheets.
  • Sample: Auto-generate Forms; share via batch emailer using Apps Script triggers.
 3.4. Typeform
  • Function: Distribute modern, user-friendly feedback forms, collect structured data.
  • Sample: Use API `POST /responses` via HTTP module for streamlined response capture.
 3.5. SurveyMonkey
  • Function: Launch detailed surveys post-event and consolidate analytics automatically.
  • Sample: Trigger survey invitation via Webhook or API `POST /collectors/{collector_id}/responses`.
 3.6. Mailchimp
  • Function: Email campaign automation to circulate feedback requests based on event tags.
  • Sample: Automate via Campaign API `POST /campaigns` using event metadata.
 3.7. Slack
  • Function: Internal notifications to staff when new feedback is received.
  • Sample: Configure Incoming Webhook with event-driven triggers.
 3.8. Salesforce
  • Function: Log and attribute participant feedback to individual contact records.
  • Sample: Use REST API `PATCH /services/data/vXX.X/sobjects/Contact/` with feedback custom field.
 3.9. Microsoft Teams
  • Function: Push feedback summaries to ministry team channels automatically.
  • Sample: Use Teams Connector to post adaptive cards on schedule.
 3.10. Airtable
  • Function: Database for storing and segmenting incoming feedback data.
  • Sample: Set up base; populate via API `POST /v0/{baseId}/{tableName}` from every response.
 3.11. HubSpot
  • Function: Notify and update contact engagements with feedback entries.
  • Sample: Use Engagements API `POST /engagements/v1/engagements` for feedback logging.
 3.12. Zoho CRM
  • Function: Record feedback as follow-up tasks for outreach teams.
  • Sample: Use API `POST /crm/v2/Tasks` linked to event date and person.
 3.13. Google Sheets
  • Function: Real-time collection and logging of form submissions for analytics.
  • Sample: Use API `append` on target sheet; trigger with each form submission.
 3.14. JotForm
  • Function: Custom feedback forms with complex logic routing.
  • Sample: Auto-generate links, collect results via API `GET /form/{formID}/submissions`.
 3.15. WhatsApp Business API
  • Function: Send post-event feedback request directly to attendees’ phones.
  • Sample: Use `messages` endpoint to send template feedback prompts.
 3.16. Facebook Messenger
  • Function: Messenger bot requests and collects quick-feedback after live events.
  • Sample: Use Send API `POST /me/messages` for follow-up.
 3.17. Eventbrite
  • Function: After event, auto-send feedback emails to event guests.
  • Sample: Webhook on event_completed; trigger follow-up email via integrations.
 3.18. Trello
  • Function: Create feedback-driven cards/tasks for church staff workflow.
  • Sample: Use API `POST /1/cards` with feedback context for tracking.
 3.19. Zoho Survey
  • Function: Advanced surveys with automated scoring and follow-up reminders.
  • Sample: API `POST /surveys/send` linked to attendance data.
 3.20. Zendesk
  • Function: Convert negative feedback into support or follow-up tickets.
  • Sample: Use API `POST /api/v2/tickets` for flagged feedback.
 3.21. ActiveCampaign
  • Function: Automate engagement sequences based on feedback sentiment.
  • Sample: Automations API; trigger new sequences on specific survey answers.
 3.22. Monday.com
  • Function: Visual feedback dashboards for ministry leaders.
  • Sample: Use API `POST /v2` to populate boards with categorized submissions.

Benefits

 4.1. Maximizes attendee response rates and diversity of channel reach.
 4.2. Collates feedback instantly, minimizing admin workload and data loss.
 4.3. Surfaces actionable insights for ministry and event improvements in real time.
 4.4. Ensures nobody is underserved by supporting follow-up and personalized outreach.
 4.5. Enables segmentation and prioritization for high-impact engagement initiatives.