Auto-generation of summary reports on complaints

Purpose

 1.1. Automatically generate comprehensive summary reports on complaints raised at Aadhaar centers to streamline review, compliance, and service improvement cycles.
 1.2. Aggregate and analyze feedback and grievances data from multiple channels (SMS, email, web forms, helplines, etc.) in real time.
 1.3. Format findings with key statistics, trends, escalations, response times, and unresolved issues for management and compliance bodies.
 1.4. Deliver scheduled PDF/Excel/Word reports or trigger distribution upon major complaint events and SLA breaches.

Trigger Conditions

 2.1. Receipt of a new complaint in center’s CRM or feedback portal.
 2.2. Update status of existing complaint (e.g., escalation, closure).
 2.3. Threshold breach, such as >20 unaddressed complaints in 24h.
 2.4. Scheduled interval—daily, weekly, or monthly summary report generation.
 2.5. Manual request from authorized personnel via dashboard or email.

Platform Variants

 3.1. Microsoft Power Automate
  • Feature: Scheduled Flow for report extraction and email output.
  • Setting: Use "Recurrence" trigger + “Get rows” (Excel, Dataverse, SQL) → “Create file” (PDF/Word) + "Send email (V2)".
 3.2. Zapier
  • Feature: Multi-app report workflow.
  • Setting: Trigger on “New Record” (Airtable/Sheets) → “Formatter" by Zapier → “Google Docs” for report → “Gmail/Slack”.
 3.3. Google Apps Script
  • Feature: Automated parsing and report scripting.
  • Setting: Time-driven trigger → Parse Sheets → Format with Docs API → Email as PDF.
 3.4. UiPath
  • Feature: RPA-based complaint log reading and report generation.
  • Setting: “Read Range” (Excel) → “Generate Report” (Word Automation) → “Send Outlook Email”.
 3.5. Make (Integromat)
  • Feature: Scenario for aggregation and distribution.
  • Setting: “Scheduler” → “Search Rows” (Sheets) → “Create Document”→ “Send Email”.
 3.6. AWS Lambda
  • Feature: Event-driven data summarization.
  • Setting: Trigger by S3 upload → Node.js/Python script for aggregation → SES for dispatch.
 3.7. Salesforce Flow
  • Feature: Auto-report for Service Cloud cases.
  • Setting: “Scheduled Flow” → Query "Case" object → “Create Report” → “Email Alert”.
 3.8. Freshdesk Automations
  • Feature: Rule-based report creation.
  • Setting: “Supervisor Rule” triggers export → Combine via webhook → Email result.
 3.9. ServiceNow
  • Feature: Workflow for incident to report pipeline.
  • Setting: “Scheduled Job” → “Generate Report” (Performance Analytics) → “Email notification”.
 3.10. Zendesk
  • Feature: Explore/Reporting automated exports.
  • Setting: “Schedule” Explore dashboard export → Email to recipients.
 3.11. Monday.com
  • Feature: Automation for board summary exports.
  • Setting: “When status changes/scheduled” → “Integrate with Docs” → “Email file”.
 3.12. Google Data Studio
  • Feature: Scheduled PDF snapshot.
  • Setting: Link Sheets/BigQuery → “Schedule email delivery” of summary dashboard.
 3.13. Power BI
  • Feature: Scheduled refresh and report export.
  • Setting: “Paginated report” → “Subscribe” users to regular email output.
 3.14. Smartsheet
  • Feature: Workflow automation.
  • Setting: “Workflow” for status tracking → “Generate report” → “Send as attachment”.
 3.15. Airtable Automations
  • Feature: Automated reporting script action.
  • Setting: Scheduled automation → “Run script” to aggregate data → “Send email”.
 3.16. Tableau
  • Feature: Subscribe dashboard PDF export.
  • Setting: “Subscriptions” to deliver report PDF via email.
 3.17. Intercom
  • Feature: Custom rules for ticket report summary.
  • Setting: “Automated messages”/“Outbound email” with CSV of feedback stats.
 3.18. Oracle Integration Cloud
  • Feature: Orchestrated compliance report flow.
  • Setting: “Scheduled integration” → Data aggregation → “BI Publisher” → “Notify via email”.
 3.19. Notion API
  • Feature: Scheduled database extraction.
  • Setting: Cron job/script to fetch/aggregates content → Generate HTML/PDF → Email with summary.
 3.20. Trello Automation
  • Feature: Butler scheduled report command.
  • Setting: “Every Monday” command → “Collect cards” → “Send report via email”.
 3.21. Slack Workflow Builder
  • Feature: Collect & broadcast summaries.
  • Setting: “Scheduled workflow” → Aggregate messages from channel → Post summary or email.
 3.22. Jira Automation
  • Feature: Scheduled issues report.
  • Setting: “Scheduled rule” → JQL search → “Send report email”.

Benefits

 4.1. Enables instant visibility into complaint trends for Aadhaar operations management.
 4.2. Speeds up escalation, compliance tracking, and recurring issue identification.
 4.3. Reduces manual labor and delays in grievance audit preparation.
 4.4. Improves transparency and accountability with timestamped, tamper-proof records.
 4.5. Supports SLA management, regulatory filing, and continuous service enhancement initiatives.