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Automated alerts for overdue invoices

Purpose

 1.1. Instantly notify stakeholders about overdue invoices to accelerate payments, reduce credit risk, and streamline accounts receivable operations.
 1.2. Ensure continuous cash flow by automating detection and alert dispatch for overdue accounts.
 1.3. Reduce manual tracking labor, minimize errors, and automate escalation protocols for persistent late payers.
 1.4. Provide compliance-ready audit trails for overdue invoice correspondence.

Trigger Conditions

 2.1. Invoice due date exceeded and payment not received in ERP.
 2.2. Status update in accounting software switches to “overdue.”
 2.3. X days past due threshold configurable per client, invoice category, or amount.
 2.4. Manual invoice status override flagged as “late” or contested.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Create programmable SMS notification flows for overdue accounts, using Messaging API — configure to dispatch based on due date field triggers.
 3.2. SendGrid
  • Feature/Setting: Use Transactional Email API for overdue reminders with pre-set templates and embedded invoice details.
 3.3. Slack
  • Feature/Setting: Incoming Webhooks or Slack Bot to notify finance or sales teams in specific channels when an invoice turns overdue.
 3.4. Microsoft Teams
  • Feature/Setting: Teams Connector for automated message posting to finance or management channels upon overdue detection.
 3.5. Gmail API
  • Feature/Setting: Send automated personalized reminder emails via drafts or SMTP, triggered by due date fields.
 3.6. Outlook 365
  • Feature/Setting: Power Automate integration or Graph API to generate overdue invoice emails from default finance accounts.
 3.7. Salesforce
  • Feature/Setting: Process Builder or Flow for overdue invoice rule triggers, sending alerts to account owners or clients.
 3.8. QuickBooks Online
  • Feature/Setting: Webhooks for Invoice status updates; auto-email via QuickBooks Mail system or third-party connector.
 3.9. Xero
  • Feature/Setting: Invoice API with webhook for overdue status, auto-reminder email template dispatch.
 3.10. Zoho Books
  • Feature/Setting: Automation Rules (“Workflow Rules”) to trigger email/SMS alerts to clients and owners.
 3.11. SAP ERP
  • Feature/Setting: Scheduled Jobs and Workflow notifications, or SAP Fiori Notification API, to alert responsible parties.
 3.12. Oracle NetSuite
  • Feature/Setting: SuiteScript or SuiteFlow automation for late invoice notifications via email and in-app reminders.
 3.13. FreshBooks
  • Feature/Setting: Automated late payment reminders, set interval and number of reminders per customer.
 3.14. Mailgun
  • Feature/Setting: Trigger transactional email API with overdue status from accounting backend or CRM.
 3.15. WhatsApp Business API
  • Feature/Setting: Auto-message clients through the WhatsApp API when invoice status updates to overdue.
 3.16. PagerDuty
  • Feature/Setting: Trigger incident alert for finance/collections teams if high-priority account becomes overdue.
 3.17. Trello
  • Feature/Setting: Create new alert card in “Collections” board via API when an invoice is overdue.
 3.18. Monday.com
  • Feature/Setting: Use automations to notify owner, add a pulse, and tag overdue invoices in workflow view.
 3.19. Netsuite
  • Feature/Setting: Scheduled Saved Searches with automatic email triggers based on overdue field logic.
 3.20. HubSpot
  • Feature/Setting: Workflow automation to send overdue invoice emails and task assignment to account owner.
 3.21. Zendesk
  • Feature/Setting: Automated ticket creation for every overdue invoice, routed to collections or accounts team.
 3.22. Microsoft Power Automate
  • Feature/Setting: Build multi-platform flows to check due date fields, trigger Teams or email alerts, and log audit actions.

Benefits

 4.1. Accelerates AR cycle by ensuring timely follow-up and reducing average days sales outstanding.
 4.2. Minimizes overlooked late payments and manual errors through consistent automation.
 4.3. Supports legal and compliance requirements with timestamped, retrievable notifications.
 4.4. Improves client relationships by delivering professional, persistent, but non-intrusive reminders.
 4.5. Frees finance teams to prioritize escalations and critical account interventions.

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