Automated payment reminders and overdue follow-ups

Purpose

1.1. Automate payment reminders and overdue follow-ups to optimize accounts receivable efficiency, reduce DSO (Days Sales Outstanding), minimize manual collection workload, and ensure timely cash flow for electronics hardware manufacturers.
1.2. Enable automated customization of reminder frequency, tone, and escalation based on invoice age, customer profile, and payment history for robust compliance and financial reporting.
1.3. Automate escalation protocols for overdue receivables, notifying both internal stakeholders and external clients, supporting audits and compliance requirements.

Trigger Conditions

2.1. Automated when invoice due date approaches (e.g., 7 days, 3 days, on due date).
2.2. Automatedly triggers on invoice status update to “overdue” in ERP/finance system.
2.3. Scheduled automation for daily, weekly, or defined intervals until payment is received.
2.4. Triggers when payment acknowledgment is not received after X reminders.
2.5. Automation can be conditioned on credit terms, customer segment, or invoice amount.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS Messaging API; configure automated SMS reminders with template-based personalization and schedule using programmable flows.
3.2. SendGrid
• Feature/Setting: Mail Send API; automate sending email reminders with predefined templates and real-time delivery monitoring.
3.3. Slack
• Feature/Setting: Incoming Webhooks/API; automate postings to finance management channels when invoices become overdue.
3.4. Microsoft Teams
• Feature/Setting: Teams Connector; automated notifications to relevant channels or finance stakeholders.
3.5. Salesforce
• Feature/Setting: Process Builder/Flow & REST API; automate creating tasks, reminder emails, and logging follow-ups in CRM.
3.6. HubSpot
• Feature/Setting: Workflow Automation; automate reminder emails and overdue task assignment in sales pipeline.
3.7. SAP ERP
• Feature/Setting: SAP Intelligent RPA; automate workflow based on invoice due dates with integration for email/SMS alerts.
3.8. QuickBooks Online
• Feature/Setting: Events API; configure automation when payment status changes, automate reminders via integrations.
3.9. Xero
• Feature/Setting: Invoices API; automate email reminders using Xero’s built-in reminders and custom triggers.
3.10. Gmail
• Feature/Setting: Gmail API; automate email sending with templates, including escalation sequences.
3.11. Outlook 365
• Feature/Setting: Microsoft Graph API; automate sending payment reminders, use rules for follow-ups.
3.12. Pipedrive
• Feature/Setting: Workflow Automation; automates activity creation and email outreach for overdue invoices.
3.13. Zoho CRM
• Feature/Setting: Blueprint/Workflow Rules; automate reminders and escalate overdue payment tasks.
3.14. FreshBooks
• Feature/Setting: Auto Payment Reminders; automate scheduling and sending recurring reminders.
3.15. Stripe
• Feature/Setting: Invoices API/Webhooks; automate notification emails for upcoming due dates or overdue payments.
3.16. Square
• Feature/Setting: Invoices API; automate reminders for unpaid invoices via email and SMS.
3.17. Google Sheets
• Feature/Setting: Apps Script Triggers; automate lookup of overdue invoices and trigger email notifications.
3.18. Monday.com
• Feature/Setting: Automations Center; automate status updates, due date reminders, and escalation tasks.
3.19. Zendesk
• Feature/Setting: Triggers and Automations; automate ticket creation and notifications for finance team on overdue invoices.
3.20. Intercom
• Feature/Setting: Custom Bots and Series; automate sending in-app or email payment reminders to customers.
3.21. NetSuite
• Feature/Setting: SuiteFlow; automate schedules for payment reminders and escalations in billing workflows.
3.22. Mailgun
• Feature/Setting: Messages API; automate batch sending tailored payment reminder emails and monitor delivery status.

Benefits

4.1. Automates reduction in late payments, supporting cash flow and working capital management.
4.2. Automatedly minimizes manual follow-up time for finance teams, increasing productivity.
4.3. Automates consistent customer communication, improving client relationships and payment cycle transparency.
4.4. Automatable audit trail for payment communications, supporting regulatory compliance and dispute resolution.
4.5. Automating escalation protects revenue by promptly engaging senior decision-makers on critical accounts.