Real-time alerting for failed transactions

Purpose

1.1. Automate real-time monitoring and alerting for failed financial transactions in corporate hostel environments within budget lodging, ensuring prompt issue resolution and minimized revenue impact.
1.2. Automates the detection and notification workflow to relevant stakeholders (finance, IT, manager), reducing manual oversight and automating compliance and auditing logs.
1.3. Supports automating risk mitigation by automating escalation of critical errors and linking to automated reprocessing or support ticket creation.

Trigger Conditions

2.1. Automated alert initiates when a payment gateway, bank integration, or POS logs a transaction as failed, declined, or time-out.
2.2. Automates on specific error codes—insufficient funds, authorization failure, network error, incomplete processing, or system exceptions.
2.3. Can automate based on transaction value, guest account, vendor, or failed attempts threshold.

Platform Variants

3.1. Twilio
• Feature/Setting: SMS API – Configure automated SMS alerts to finance team on failure; sample config: Webhook triggers SMS via Twilio API endpoint.
3.2. SendGrid
• Feature/Setting: Transactional Templates – Automate alert emails; set Web API to trigger specific template on transaction event.
3.3. Slack
• Feature/Setting: Incoming Webhooks – Automated posting to designated channel for failures; map webhook URL to automator.
3.4. Microsoft Teams
• Feature/Setting: Automated Connector – Use incoming webhook to automate message to finance/ops channel.
3.5. PagerDuty
• Feature/Setting: API Event Trigger – Push automated critical alert to on-call staff; define routing in auto triage rules.
3.6. Zendesk
• Feature/Setting: Automated Ticket Creation API – Automates ticket creation for each failed transaction alert.
3.7. Salesforce Service Cloud
• Feature/Setting: Case Creation API – Automator triggers new support case for each payment failure event.
3.8. Freshdesk
• Feature/Setting: API Ticket Generation – Automates support ticket via webhook on failures.
3.9. ServiceNow
• Feature/Setting: Incident Management API – Automates logging and workflow for failed transactions.
3.10. Google Sheets
• Feature/Setting: Sheets API Append – Automated entry for failed transactions for reporting/auditing.
3.11. Excel Online (Microsoft Graph)
• Feature/Setting: Add Row API – Automates new row addition on transaction failure event.
3.12. AWS SNS
• Feature/Setting: Automated Topic Notification – Publishes SMS/email alert on payment failure; define topic.
3.13. Azure Logic Apps
• Feature/Setting: Automated Workflow – Integrate app with condition triggers on finance logs, automating alerts.
3.14. Zapier
• Feature/Setting: Automation Zaps – Configure zap with webhook trigger; automate multi-channel alert flow.
3.15. Pusher
• Feature/Setting: Notifications Channels API – Automates real-time web dashboard notification for admins.
3.16. Discord
• Feature/Setting: Webhook Bot – Automates message post to ops/finance channel on specific error trigger.
3.17. Telegram
• Feature/Setting: Bot Messaging API – Automates push notification to subscribed users/groups.
3.18. Jira Service Management
• Feature/Setting: Issue Creation API – Automator raises new issue for failed transaction event.
3.19. Trello
• Feature/Setting: Card Creation API – Automate new card for finance/operations follow-up.
3.20. Aircall
• Feature/Setting: Automated Call Trigger – Initiates automated voice or text to defined recipient on priority failures.

Benefits

4.1. Automates detection and response, enabling instant action to reduce downtime and guest dissatisfaction.
4.2. Automated escalation prevents revenue loss by quickly engaging the right personnel and triggering backup workflows.
4.3. Systematic automated logging enables compliance, auditing, and improved operational analytics.
4.4. Reduces manual review costs, automates routine alerts, and supports scalable failure management.
4.5. Automation flexibility across platforms ensures redundant, robust real-time alerting regardless of device or channel.