Notification of abnormal or suspicious transactions

Purpose

1. Automate real-time notification and escalation of abnormal or suspicious financial transactions across Ducati dealer networks, ensuring compliance, reducing fraud risk, enhancing transparency, and optimizing oversight within financial and administrative operations.

2. The automation monitors payment systems, POS, invoices, and account changes, and automatedly informs finance teams or compliance officers when thresholds or configurable patterns suggest possible unauthorized, fraudulent, or erroneous activity.

Trigger Conditions

1. Transaction exceeds predefined value/velocity thresholds (e.g., >$10,000 per single or cumulative transactions, or >5 transactions in 10 minutes).

2. Location/geographical anomaly detected (e.g., purchase outside regular area or shipping country).

3. Abnormal payment method changes or failed attempts (e.g., switch from wire to multiple cards or failed password attempts).

4. Transactions flagged by pattern-detection algorithms or external fraud-screening APIs.

5. Manual flag submission by staff, automating escalation pathways.

Platform Variants

1. Twilio (Programmable Messaging)

• Feature/Setting: Automatedly send SMS/WhatsApp alerts using Message API (Configure sender, recipient, message templates, transaction variables)
  

2. SendGrid (Email API)

• Feature/Setting: Automate alert email dispatch via “Mail Send” API; configure sender, recipient, dynamic templates for suspicious alert details
  

3. Slack (Incoming Webhooks)

• Feature/Setting: Automated alert posting in finance/compliance channels using Webhook URLs; JSON payloads include event and transaction metadata
  

4. Microsoft Teams (Incoming Webhook)

• Feature/Setting: Automate posting alert cards to specific Teams channels using webhook connectors with actionable buttons for escalation
  

5. PagerDuty (Events API v2)

• Feature/Setting: Automatic incident creation, configure deduplication keys/alert severity, escalate if unresolved
  

6. ServiceNow (Incident Management API)

• Feature/Setting: Automate incident ticket creation, assign to finance/security, link to customer/transaction records
  

7. Salesforce (Platform Events API)

• Feature/Setting: Automate event publication into Salesforce workflows, create cases or automated tasks for flagged transactions
  

8. Zendesk (Tickets API)

• Feature/Setting: Automatically generate support tickets with alert payload, set priority/severity, notify compliance
  

9. Outlook 365 (Mail Send REST API)

• Feature/Setting: Automate internal/external email notifications using organization mailbox; configure recipients, templates, and attachments
  

10. Google Chat (Chat API)

• Feature/Setting: Automated posting notifications to specific rooms or DMs; use cards with transaction details and quick-reply actions
  

11. Telegram (Bot API)

• Feature/Setting: Automate sending alerts using chat_id and messaging API, support groups/individuals, custom response handlers
  

12. Webex (Messages API)

• Feature/Setting: Automated message posting in finance or incident-response spaces; configure markdown formatting and alert context
  

13. AWS SNS (Simple Notification Service)

• Feature/Setting: Automate multi-channel notifications (SMS, email, app push); configure topics and subscription endpoints
  

14. Azure Logic Apps (HTTP/Webhook Trigger)

• Feature/Setting: Automatedly trigger workflows based on incoming webhook/events, integrate conditional logic for alert escalation
  

15. Google Cloud Pub/Sub

• Feature/Setting: Publish transaction alert messages to topics; automate subscriber workflows for downstream processing
  

16. SAP ERP (Business Events API)

• Feature/Setting: Automate business event triggers and alerts on financial transactions, connect to notification modules
  

17. Oracle Fusion (REST API Alerts)

• Feature/Setting: Automate alert generation with transactional context, integrate with Oracle Notification Center via REST
  

18. Freshdesk (Ticket API)

• Feature/Setting: Automatically create support/compliance tickets, assign priority and custom fields from transaction data
  

19. Jira Service Management (Create Issue API)

• Feature/Setting: Automate issue creation for flagged transactions, assign to auditor/compliance team, set labels/status
  

20. Mailgun (Messages API)

• Feature/Setting: Automate transactional email delivery and logs, configure sender/recipient, and template with event variables
  

21. Telegram (Inline Prompt)

• Feature/Setting: Automate inline prompt for human validation or escalate based on user reply
  

22. Discord (Webhook)

• Feature/Setting: Post alert messages in monitored channels with transaction context and actionable links for the team
  

23. Okta (Event Hooks)

• Feature/Setting: Automate security alert upon abnormal access or payment authorization, link to incident-response playbooks
  

24. Splunk (HTTP Event Collector)

• Feature/Setting: Send event stream or alert to Splunk for automated SIEM analysis, auto-initiate response workflow
  

Benefits

1. Automatedly reduces response time to financial risks and fraud.

2. Automates audit trail generation for all alert activities.

3. Automator ensures compliance and regulatory reporting with consistent incident handling.

4. Automation triggers can be tuned for evolving fraud patterns, minimizing false positives.

5. Decreases administrative workload and automates repetitive notification cycles, allowing staff to focus on investigation and resolution.