Financial and Billing AutomationPurpose
1.2. Automatedly calculate penalties based on predefined escalation policies and payment delay duration.
1.3. Automate the escalation process by notifying responsible personnel or departments.
1.4. Automate generation and sending of overdue notices to citizens and businesses.
1.5. Automate data logging for audit trails and compliance reporting.
1.6. Automate reminders and final notices across multi-channel communications (email, SMS, post, phone).
Trigger Conditions
2.2. Businesses or residents with payments not received after the due date.
2.3. Escalation triggers based on elapsed time (e.g., 7, 14, 30 days overdue).
2.4. Payment status remains unresolved after preliminary reminders.
2.5. Policy-specific milestones for penalty application and escalations.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Use Messages API to automate SMS notification for overdue and escalation alerts.
• Sample: POST /Messages with recipient phone and template text.
3.2. SendGrid
• Feature/Setting: Automate overdue notices by configuring Send Email API with dynamic templates.
• Sample: POST /mail/send with dynamic overdue information.
3.3. Microsoft Power Automate
• Feature/Setting: Deploy flows that automate overdue detection, penalization, and notification steps.
• Sample: Scheduled trigger on finance DB, automated email/send notification actions.
3.4. Salesforce
• Feature/Setting: Automate Case escalation rules for overdue invoices with built-in workflow automation.
• Sample: Set “Escalation Rule” on Billing Case with time-dependent workflow.
3.5. SAP S/4HANA
• Feature/Setting: Automate penalty calculation via Payment Terms and Dunning process APIs.
• Sample: Use “Dunning Run” functionality automatedly triggered by schedule.
3.6. Oracle Financials Cloud
• Feature/Setting: Automate dunning letters and late fee calculations using Collections and Receivables APIs.
• Sample: Configure Automated Collections Strategy workflow.
3.7. Zoho Books
• Feature/Setting: Automate late payment reminders through Reminder Rules and API for escalations.
• Sample: Enable “Automatic Payment Reminders”.
3.8. QuickBooks Online
• Feature/Setting: Automate overdue invoice reports and triggers with Reports API and Workflow Automation.
• Sample: Trigger custom workflow on “Invoice Overdue” event.
3.9. Google Sheets + Apps Script
• Feature/Setting: Automates overdue detection with time-based triggers and sends notifications.
• Sample: Apps Script time-driven trigger runs penalty calculation, sends Gmail notification.
3.10. Monday.com
• Feature/Setting: Automate payment status tracking and escalation using Automations recipes.
• Sample: If “Due Date” passed, update item and send automated notification.
3.11. Airtable
• Feature/Setting: Set up Automation scripts to identify overdue status and automatedly trigger communication.
• Sample: Automate “Email Notification” when record is marked overdue.
3.12. Slack
• Feature/Setting: Configure Incoming Webhooks to automate internal escalation alerts for overdue payments.
• Sample: Automation posts alert to #finance when payment is n days overdue.
3.13. DocuSign
• Feature/Setting: Automate sending overdue notification contracts and escalation letters via Envelopes API.
• Sample: Create and send overdue penalty notice document template.
3.14. HubSpot
• Feature/Setting: Use Workflows to automate follow-up and escalation for overdue contacts.
• Sample: Automated workflow emails contact when “Invoice Overdue” property is true.
3.15. Freshdesk
• Feature/Setting: Ticket automation for overdue queries, automates assignment and escalation to finance.
• Sample: SLA reminder automation for overdue ticket status.
3.16. Zendesk
• Feature/Setting: Automate ticket creation and follow-ups related to overdue payments.
• Sample: Trigger automates ticket and sends escalation notification to responsible group.
3.17. Stripe
• Feature/Setting: Automate invoice overdue detection, late fees, and escalated reminders via Billing API.
• Sample: Configure Automated Email Reminders in Billing dashboard.
3.18. Mailgun
• Feature/Setting: Automate large-scale overdue notification emails using Messages API.
• Sample: POST /messages with overdue template and recipient list.
3.19. Pipedrive
• Feature/Setting: Automate deal status to “Overdue Payment” using Workflow Automations, trigger escalations.
• Sample: Workflow triggers Activity/Email based on invoice date comparison.
3.20. ActiveCampaign
• Feature/Setting: Automate email campaigns and sequences for overdue and penalty escalation.
• Sample: Automation triggers when contact enters “Overdue Payment” segment.
3.21. Intercom
• Feature/Setting: Automate overdue reminders, escalations as chat messages/email using Series workflows.
• Sample: Launch Automated Series when “Payment Overdue” tag is applied.
3.22. ServiceNow
• Feature/Setting: Automate case creation, escalations, and penalty notifications through Workflow Editor.
• Sample: Business Rule triggers Workflow on overdue payment record.
Benefits
4.2. Enhances consistency by automatedly applying escalation and penalty policies.
4.3. Accelerates resolution with automated, timely escalations and notifications.
4.4. Improves compliance with auditable, automated logs and documentation.
4.5. Drives higher collection rates using automated multi-channel reminders and follow-ups.
4.6. Reduces errors via system-driven, automated calculations and triggers.
4.7. Automated escalation ensures no overdue is overlooked, minimizing revenue leakage.