Financial Management AutomationPurpose
1.2. Reduce DSO (Days Sales Outstanding) and improve cash flow by ensuring rapid response to overdue accounts, adherence to credit policy, and real-time visibility for finance teams.
1.3. Enable automated multi-channel communication (email, SMS, calls) and seamless escalation to management or legal when predefined credit terms are breached.
Trigger Conditions
2.2. Customer reaches a specific overdue threshold (e.g., 7, 14, or 30 days late).
2.3. Payment promise date missed.
2.4. Customer credit limit exceeded or flagged for frequent late payments.
2.5. Escalation path initiated by previous failed reminders or high invoice value.
Platform Variants
• Feature/Setting: Process Builder—Trigger flows on invoice status change; configure workflow for reminder email and escalation case creation.
3.2. QuickBooks Online
• Feature/Setting: Webhooks/API (`/v3/company/
3.3. Xero
• Feature/Setting: Invoices API—Monitor `GET /invoices?status=OVERDUE`; schedule follow-ups and create workflow triggers.
3.4. Twilio
• Feature/Setting: Programmable SMS; Send batch reminders via API to customer phone numbers when invoice overdue.
3.5. SendGrid
• Feature/Setting: Transactional Email API; configure to send templated escalation and reminder emails.
3.6. Microsoft Dynamics 365 Finance
• Feature/Setting: Power Automate trigger on overdue financial records—automate task assignments and escalation memo emails.
3.7. Zoho Books
• Feature/Setting: Webhook notifications on overdue change; use `Invoices` endpoint for custom notification workflows.
3.8. SAP S/4HANA
• Feature/Setting: Business Workflow Integration—trigger reminders from `FI-AR` (Accounts Receivable) status updates.
3.9. HubSpot
• Feature/Setting: Workflows; enroll contacts with overdue payment and send automated follow-up emails.
3.10. FreshBooks
• Feature/Setting: Events API; trigger reminders with `invoice.due_date_passed` and escalate unresolved invoices.
3.11. Slack
• Feature/Setting: Incoming Webhooks; notify finance or sales channels on critical escalations or payment status.
3.12. Google Sheets
• Feature/Setting: Apps Script or API—update status logs; trigger reminders when overdue row is added.
3.13. Stripe
• Feature/Setting: Customer Portal, Billing API—automate collection for failed payments and send notification upon overdue.
3.14. Intercom
• Feature/Setting: Message Automation—send in-app reminders or emails based on CRM sync with overdue status.
3.15. Pipedrive
• Feature/Setting: Workflow Automation; alert account managers of overdue invoices based on deal stage.
3.16. Zendesk
• Feature/Setting: Ticket Automation—create support tickets for overdue payment cases for manual review or further escalation.
3.17. Mailgun
• Feature/Setting: Email API—trigger outgoing reminders and escalate notices through custom SMTP automation.
3.18. Microsoft Teams
• Feature/Setting: Bot integration; send alerts in team channels when high-value invoices are overdue.
3.19. Monday.com
• Feature/Setting: Automations—update boards and send notifications when invoice items hit overdue status.
3.20. DocuSign
• Feature/Setting: API triggers; notify legal/finance for digital signature on escalation or payment agreement documents.
3.21. Aircall
• Feature/Setting: Initiate automated outbound calls via API for overdue reminders or escalation to collections.
3.22. Oracle NetSuite
• Feature/Setting: SuiteScript—run custom scripts to automate overdue communications and escalations.
Benefits
4.2. Reduced labor in credit control and minimized manual administrative tasks.
4.3. Lower risk exposure by ensuring escalations reach the correct department or authority.
4.4. Real-time reporting and visibility for finance teams and management on debtor status and actions taken.
4.5. Enhanced customer relationship management by personalizing communications and automating compliance to credit policies.