Payment reminders to wholesale customers with overdue accounts

Purpose

 1.1. Automate payment reminders to wholesale customers with overdue accounts, minimizing manual follow-ups, reducing late payments, and optimizing accounts receivable in the marine supplies sector.
 1.2. Ensures consistent, scheduled, and escalated notifications through SMS, email, calls, and letters, automating the full dunning workflow from identification to customer resolution.
 1.3. Seamlessly integrates accounting, CRM, and communication systems for automated detection, notification, escalation, and reporting, reducing manual workload for finance and sales teams.

Trigger Conditions

 2.1. Payment due date elapsed by a predefined threshold (e.g., 1, 7, or 30 days past due).
 2.2. Automated detection of unpaid invoices over a specified monetary threshold.
 2.3. Invoice status in the ERP or accounting system marked “overdue,” triggering the automation chain.
 2.4. Batch processing trigger executed at scheduled intervals (daily/weekly/monthly).
 2.5. Customer not flagged as on payment hold or with an open dispute ticket.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Programmable Messaging API; configure message body, phone recipient field, and send trigger based on overdue status.
  • Sample: Automate sending “Your account is overdue. Please remit payment.” via the Send Message endpoint.

 3.2. SendGrid
  • Feature/Setting: Mail Send API; automated template with merge fields for customer name, due date, and invoice amount.
  • Sample: API key setup and automated trigger for overdue email subject and body.

 3.3. Mailgun
  • Feature/Setting: Messages API; automate prepared email templates dispatched on due status change.
  • Sample: Set up sending domain, create message route for overdue trigger.

 3.4. Slack
  • Feature/Setting: Incoming Webhooks; automated channel alerts for account managers regarding overdue payments.
  • Sample: Configure webhook URL; post message flow on overdue status.

 3.5. Microsoft Teams
  • Feature/Setting: Adaptive Cards via Connector; automate notifications to finance channels when payment is overdue.
  • Sample: Connector setup for automated card delivery.

 3.6. QuickBooks Online
  • Feature/Setting: Invoices API read; trigger automation when invoice becomes overdue.
  • Sample: Automate polling of invoice status for overdue entries.

 3.7. Xero
  • Feature/Setting: Accounting API; automated pull of overdue invoices to initiate reminders.
  • Sample: Set up webhook triggers for overdue status.

 3.8. Zoho Books
  • Feature/Setting: API v3; filter invoices with "Overdue" status, trigger automated notification.
  • Sample: Automate authenticated requests for payment reminders.

 3.9. FreshBooks
  • Feature/Setting: Automations in Payments API; configure overdue action hooks to commence reminders.
  • Sample: Setup endpoint polling to automate reminder sequence.

 3.10. HubSpot
  • Feature/Setting: Workflows tool; automates email tasks to contacts with overdue status.
  • Sample: Custom property mapping for triggering reminder chain.

 3.11. Salesforce
  • Feature/Setting: Process Builder; configure automator for overdue invoice criteria to send email/SMS tasks.
  • Sample: Automation rule with scheduled actions for payment reminders.

 3.12. Pipedrive
  • Feature/Setting: Workflow Automation; set up automatable filter for overdue deals, send reminders.
  • Sample: Reminder sequence configured beyond task assignment.

 3.13. Stripe
  • Feature/Setting: Billing API; automate dunning workflow for unpaid invoices via collection triggers.
  • Sample: Configure event-based automation for overdue notification.

 3.14. PayPal
  • Feature/Setting: Invoicing API; automated email follow-ups for overdue invoices.
  • Sample: Trigger batch send of reminders to overdue recipients.

 3.15. Google Sheets
  • Feature/Setting: Scheduled Google Apps Script; automates scan for “Overdue” in invoices and triggers notifications.
  • Sample: Script setup with time-driven triggers for reminder dispatch.

 3.16. Airtable
  • Feature/Setting: Automations for overdue status in records; email/SMS automation on identification.
  • Sample: Record filter automation creating reminder flows.

 3.17. Monday.com
  • Feature/Setting: Automation Recipes; notify finance/admin when invoices move to "Overdue".
  • Sample: Rule for automated status-based notifications.

 3.18. Notion
  • Feature/Setting: Database Triggers via API; detect overdue property change and automate notifications.
  • Sample: Automated integration using webhook triggers.

 3.19. Zendesk
  • Feature/Setting: Triggers & Automations; send ticket-based reminders or escalations on finance tickets.
  • Sample: Automation of overdue status generation.

 3.20. Zapier
  • Feature/Setting: Multi-step automations; connect ERP/CRM with SMS/email tools for overdue reminders.
  • Sample: Automated app integration using filters and scheduled triggers.

 3.21. DocuSign
  • Feature/Setting: Envelope status automation; automate sending “reminder to pay” documents.
  • Sample: Automated email sent on overdue.

 3.22. Outlook 365
  • Feature/Setting: Rule-based automated emails using Flow/Power Automate for overdue account messages.
  • Sample: Trigger automation from overdue list.

 3.23. ActiveCampaign
  • Feature/Setting: Automation builder; send overdue payment campaigns to segments.
  • Sample: Setup automation with conditional triggers.

Benefits

 4.1. Reduces human error by automating repetitive reminders, improving payment collection efficiency.
 4.2. Automates and standardizes customer communication, accelerating cashflow in marine supplies wholesale.
 4.3. Enhances financial visibility with automated reporting and escalation tracks for overdue accounts.
 4.4. Frees staff for higher-value tasks by automating routine dunning and follow-up.
 4.5. Enables batch, scheduled, and real-time automating, supporting scaling as business and payer volume grows.
 4.6. Ensures all automatable workflows are reliably executed, with audit trails and delivery confirmations.