Automated reminders for overdue payments

Purpose

1.1. To automatically monitor student fee payment statuses and initiate automated reminders for overdue amounts, reducing manual follow-ups and enhancing cash flow.
1.2. Automate escalation of reminders via multi-channel communications (email, SMS, calls) for overdue payments.
1.3. Ensure compliance with financial policies by automating notifications for students and guardians regarding late fees and potential holds on registration.
1.4. Automate compilation of overdue accounts, enabling automated tracking, reporting, and dashboard updates for financial teams.
1.5. Increase payment rates by automating timely prompts and integrating payment options directly into reminders.

Trigger Conditions

2.1. Automatedly triggered when a student's account shows an unpaid invoice past the due date.
2.2. Manual trigger available for finance team to initiate batch reminders.
2.3. Automates follow-up sequences after an initial reminder is sent and no payment is received within a set interval.
2.4. Customizable thresholds: automate reminders X days after due date, with adjustable frequency and escalation steps.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automated text messaging; configure "Programmable Messaging API" for scheduled reminder workflows.
3.2. SendGrid
• Feature/Setting: Automated email; use "Transactional Templates" and "Send Email" API for overdue notifications.
3.3. Mailgun
• Feature/Setting: Automated email campaigns; configure "Messages API" for triggered, templated reminders.
3.4. Slack
• Feature/Setting: Automated direct message; use "chat.postMessage" API for staff/finance alerts.
3.5. Microsoft Teams
• Feature/Setting: Automated notifications; use "Incoming Webhooks" for overdue payment reports internally.
3.6. Salesforce
• Feature/Setting: Automate workflows; configure "Process Builder" to trigger reminders from overdue records.
3.7. HubSpot
• Feature/Setting: Workflow automations; trigger "Sequences" and automate payment reminder emails.
3.8. Zoho CRM
• Feature/Setting: Automate reminders; use "Workflow Rules" and "Email Alerts" for overdue students.
3.9. Gmail
• Feature/Setting: Automated mail send; use "Gmail API" for scripted overdue notifications.
3.10. Outlook
• Feature/Setting: Automated reminders; leverage "Office 365 Automate" to send scheduled emails.
3.11. WhatsApp Business
• Feature/Setting: Automated WhatsApp messages; use "Business API" for overdue payment reminders.
3.12. Facebook Messenger
• Feature/Setting: Automated chat reminders; configure "Send API" for targeted messages to students.
3.13. Google Sheets
• Feature/Setting: Automated tracking; configure with "Apps Script" to generate lists and trigger notifications.
3.14. SAP
• Feature/Setting: Automated workflow; configure "SAP Business Workflow" to escalate outstanding payments.
3.15. QuickBooks
• Feature/Setting: Automated invoicing reminders; use "Automated Payment Reminders" or "API send reminder" function.
3.16. Stripe
• Feature/Setting: Automate due reminders; configure "Billing Invoice.created" webhook event for notifications.
3.17. PayPal
• Feature/Setting: Automated invoice reminders; use "Invoice Reminder" in API or dashboard.
3.18. FreshBooks
• Feature/Setting: Automated reminder emails; configure "Automatic Payment Reminders" feature.
3.19. Pabbly Connect
• Feature/Setting: Automate cross-platform triggers; use "Scheduled Trigger" and configure workflow with email/SMS actions.
3.20. Airtable
• Feature/Setting: Automate overdue status tracking; with "Automation" scripts, trigger reminders from overdue records.
3.21. ClickSend
• Feature/Setting: Automated SMS/email; configure "Scheduled SMS/Email" for batch reminders.
3.22. Intercom
• Feature/Setting: Automated in-app/email messages; set up "Outbound Messages" for overdue notifications.
3.23. Monday.com
• Feature/Setting: Automate overdue alerts; use "Automations" to send notifications based on record status.

Benefits

4.1. Streamlines financial operations by automating payment collection communications.
4.2. Reduces manual labor via automated, scheduled, and escalated reminders.
4.3. Boosts on-time payments with automated and proactive outreach.
4.4. Minimizes errors in reminder sends, ensuring every overdue account is addressed by automation.
4.5. Offers transparency and auditability through automated logs and reports for finance teams.