Automatic reconciliation of ticketing and sales data

Purpose

1. Automate and synchronize ticket sales data from multiple sales channels with financial reconciliation systems.

2. Reduce manual effort and error in matching ticketing information to accounting records.

3. Ensure real-time visibility into sales, refunds, commission, and auditing for accurate financial closure.

4. Automate reporting and alerts for mismatches or anomalies in ticketing and sales records.

5. Streamline integration with downstream procurement, settlement, and ERP environments for end-to-end financial accuracy.

Trigger Conditions

1. New sale, refund, or ticket change event logged in the sales/ticketing system.

2. Periodic (e.g., hourly, nightly) batch reconciliation schedule.

3. Completion of daily business close process.

4. Availability of new bank or payment processor transaction/statement.

5. Manual trigger by finance team lead for ad-hoc investigation.

Platform variants

1. Amadeus

• API: Trip Record Notify API – Set webhook to trigger on PNR changes and automate extraction of ticket details.
  

2. Sabre

• API: Sabre Passenger Details – Configure endpoint to listen for new ticket issue/refund notifications.
  

3. SITA

• Feature: SITA Messaging – Enable automatic forwarding of ticketing messages to reconciliation workflow.
  

4. Salesforce

• Object: Opportunity/Order API – Subscribe to change data capture for sale/adjustment events.
  

5. Oracle ERP Cloud

• API: Receivables Invoices REST – Automated posting of sales data, configure for batch feed.
  

6. SAP S/4HANA

• API: Sales Document API – Auto-fetch ticket transactions for matching and reconciliation.
  

7. Microsoft Dynamics 365 Finance

• API: SalesOrderLines – Poll API for new and adjusted sales, set reconciliation triggers.
  

8. Workday

• Connector: Financial Transactions – Configure scheduled fetch and auto-matching routines.
  

9. QuickBooks Online

• Endpoint: SalesReceipt API – Listen for new sales receipts and automate import to reconciliation layer.
  

10. Xero

• API: Invoices Endpoint – Automatically pull sales entries and reconcile with ticketing data feed.
  

11. Stripe

• API: Payments API – Enable webhook to push payment and refund notifications for reconciliation.
  

12. PayPal

• API: Transaction Search – Schedule recurring exports for ticket-related accounts.
  

13. Snowflake

• Feature: Data Share – Sync ticketing and finance datasets for automated comparison.
  

14. MongoDB

• Trigger: Change Streams – Real-time extraction of ticket or payment document updates for matching.
  

15. ServiceNow

• Feature: Integration Hub – Schedule orchestration flows for sales and ticket reconciliation.
  

16. Zendesk Sell

• API: Deals – Configure event subscription on new deal/win for revenue mapping.
  

17. Freshdesk

• Feature: Custom Ticket Fields – Record sales references, sync with backend for reconciliation.
  

18. AWS Lambda

• Service: Trigger automation on S3 new sales/ticket data arrival for immediate pipeline initiation.
  

19. Google Cloud Functions

• Function: Event-driven execution upon upload to Cloud Storage, kick off reconciliation cycle.
  

20. Azure Logic Apps

• Connector: Scheduled trigger to aggregate sales/ticket data and call reconciliation scripts.
  

Benefits

1. Reduces human error, saves FTE hours, and minimizes reconciliation latency.

2. Improves audit readiness with traceable, automated logs.

3. Enables rapid error detection (duplicate, missing, or mismatched records).

4. Provides scalable reconciliation across all ticketing channels and payment processors.

5. Enhances financial reporting speed and accuracy for regulatory compliance.