Instant notification of delays or changes to stakeholders

Purpose

1.1. Deliver real-time notifications to internal and external stakeholders regarding any flight delays or operational changes for corporate air taxi services.
1.2. Ensure all parties—pilots, crew, customers, operations teams—are constantly updated, minimizing miscommunication and enhancing reliability.
1.3. Automate escalation to management for significant delays, regulatory notifications, or when customer satisfaction risk is identified.
1.4. Maintain an auditable log of all notifications for compliance and performance review.

Trigger Conditions

2.1. Change in estimated time of arrival or departure detected in operations system.
2.2. Flight plan amendment or reroute filed.
2.3. Weather alerts affecting scheduled flights.
2.4. Aircraft status or maintenance flag triggered.
2.5. Crew unavailability recognized by scheduling system.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: “Programmable SMS”—Configure webhook to send flight status updates to stakeholder phone numbers.
3.2. SendGrid
• Feature/Setting: “Single Send API”—Deliver timestamped alert emails to groups or individual stakeholders.
3.3. Slack
• Feature/Setting: “Chat.postMessage”—Automated channel or DM notification on delay detection trigger.
3.4. PagerDuty
• Feature/Setting: “Events API v2”—Trigger high priority alerts for supervisory stakeholders.
3.5. Microsoft Teams
• Feature/Setting: “Webhook Connector”—Post update messages to relevant operations or leadership channels.
3.6. Opsgenie
• Feature/Setting: “Create Alert API”—Generate and route alerts for urgent flight operations changes.
3.7. Zendesk
• Feature/Setting: “Tickets API”—Open or update tickets when passenger-facing issue occurs.
3.8. ServiceNow
• Feature/Setting: “Incident REST API”—Create/update incident records on delay events.
3.9. Webex
• Feature/Setting: “Messages API”—Push instant notifications to team rooms or individuals.
3.10. Mattermost
• Feature/Setting: “Incoming Webhooks”—Send structured JSON alert messages to ops channels.
3.11. Google Chat
• Feature/Setting: “Chat API Webhooks”—Post formatted operational updates to selected rooms.
3.12. Intercom
• Feature/Setting: “Messages API”—Push in-app or email messages to customers on record.
3.13. WhatsApp Business API
• Feature/Setting: “Send Message”—Broadcast delay messages to stored numbers as per template.
3.14. Signalwire
• Feature/Setting: “SMS API”—Deliver concise, SMS-based delay alerts globally.
3.15. Mailgun
• Feature/Setting: “Messages API”—Send rapid-fire transactional emails on delay/changes.
3.16. Discord
• Feature/Setting: “Webhook”—Push real-time posts to stakeholder servers or defined channels.
3.17. Pushover
• Feature/Setting: “Messages API”—Send push notifications to stakeholder mobile devices.
3.18. Amazon SNS
• Feature/Setting: “Publish”—Trigger multi-channel notifications (SMS, Email, App).
3.19. Microsoft Graph API
• Feature/Setting: “SendMail”—Push critical delay or change updates to stakeholder O365 inboxes.
3.20. Freshdesk
• Feature/Setting: “Tickets API”—Open support ticket for customer communication tracking.
3.21. HubSpot
• Feature/Setting: “Workflow Triggers”—Automate updated notifications to customer contacts.
3.22. Splunk
• Feature/Setting: “Alert Actions”—Log and optionally alert on delay events for monitoring dashboards.
3.23. Telegram Bots
• Feature/Setting: “sendMessage”—Instant delivery to pilot/customer/crew group chats.

Benefits

4.1. Reduces response delay and confusion during disruptions.
4.2. Improves customer confidence and perceived transparency.
4.3. Ensures regulatory and operational compliance with auditable history.
4.4. Minimizes manual effort and risk of human error in emergency communications.
4.5. Enables flexible, scalable communication across email, SMS, messenger, and in-app channels.