Aircraft turnaround coordination notifications

Purpose

1.1. Automate real-time coordination notifications for aircraft turnaround processes, including arrival, disembarkation, refuel, cleaning, catering, maintenance, boarding, pushback, and takeoff.
1.2. Ensures all airport stakeholders (ground handlers, airlines, security, customs, catering, maintenance) are instantly informed and updated during each turnaround stage, minimizing delays and errors.
1.3. Automates aggregation and dissemination of operational updates to multiple channels, reducing manual intervention and the risk of communication gaps.
1.4. Supports compliance with airport service level agreements by automating timestamp capture and instant notification trigger throughout turnaround.

Trigger Conditions

2.1. Aircraft touchdown detected via IATA/ACI feed or ground radar API.
2.2. Gate docking confirmation from airport ground systems.
2.3. On-completion event from refueling, cleaning, or catering systems (IoT or manual input).
2.4. Security clearance completion from airport security system API.
2.5. Boarding status updates from airline DCS (departure control system) APIs.
2.6. Critical incident or deviation from schedule auto-detected by delay monitoring logic.
2.7. Crew readiness updates or handoff events logged via rostering system API.

Platform Variants

3.1. Twilio
• Feature/Setting: SMS Programmable Messaging — automatedly configure to send SMS alerts on each turnaround milestone with `POST /Messages` to endpoint with relevant updates.
3.2. SendGrid
• Feature/Setting: Transactional Email API — auto-send milestone email notifications with `POST /mail/send` using dynamic templates for flight events.
3.3. Slack
• Feature/Setting: Incoming Webhooks — automate posting coordination updates to operation channels using JSON payload per milestone.
3.4. Microsoft Teams
• Feature/Setting: Automated Connector — configuration of adaptive cards posted per phase to ‘Ops’ channel.
3.5. PagerDuty
• Feature/Setting: Event Trigger API — auto-generate urgent incident tickets or alerts for critical delay events using `POST /events/v2/enqueue`.
3.6. ServiceNow
• Feature/Setting: Incident Management API — create automated incident records when issues detected in turnaround using `POST /api/now/table/incident`.
3.7. Zendesk
• Feature/Setting: Ticket API — automatedly open notification tickets for key turnaround transitions.
3.8. WhatsApp Business API
• Feature/Setting: Send Message endpoint — send group or direct operational alerts for turnaround steps.
3.9. Telegram
• Feature/Setting: Bot API — automate push of event notifications to team group chats via `/sendMessage`.
3.10. SAP PI/PO
• Feature/Setting: Integration Flow setup — configure automatic forwarding of event data to SAP modules.
3.11. Salesforce
• Feature/Setting: Process Builder/Flow Automation — auto-create/update records in response to turnaround event triggers.
3.12. Google Workspace
• Feature/Setting: Gmail/Calendar API — automates sending emails, event invites, or task reminders to teams.
3.13. Outlook 365
• Feature/Setting: Power Automate — set up rules to trigger automated emails/alerts to airport teams.
3.14. AWS SNS
• Feature/Setting: Publish API — automate publishing mobile push or SMS notifications for event triggers.
3.15. Azure Logic Apps
• Feature/Setting: Workflow Automation — process turnaround events and send notifications to teams.
3.16. IBM MQ
• Feature/Setting: Message Queue Triggers — place automated event messages into queues for downstream systems.
3.17. Cisco Webex
• Feature/Setting: Bots Integration — auto-send timely updates to designated operations spaces.
3.18. Monday.com
• Feature/Setting: Automations — configure auto item updates or status changes as aircraft progresses through turnaround.
3.19. Asana
• Feature/Setting: Task Creation API — automates creation and update of turnaround coordination tasks as events occur.
3.20. Airtable
• Feature/Setting: Automations/Script — auto-update records, color-code status for real-time overview.
3.21. JIRA
• Feature/Setting: Webhook Issue Creation — automatically log and escalate bottlenecks.
3.22. Google Chat
• Feature/Setting: Webhook Bot — automate posting instant messages to ops rooms for turnaround status.
3.23. IFTTT
• Feature/Setting: Applet — automate cross-notification between various apps when turnaround data updates detected.
3.24. Power BI
• Feature/Setting: Real-time Data Push — automate refresh and dashboard tile notifications for turnaround progress.

Benefits

4.1. Speeds up response and decision-making via automated notifications, minimizing aircraft ground time.
4.2. Ensures compliance and standardized communication via automation of structured, timestamped updates.
4.3. Reduces human error and manual tasks with seamless automating of complex, multi-party handoffs.
4.4. Provides historical audit and analytics via automated data collection at each turnaround step.
4.5. Enhances collaboration, situational awareness, and proactive issue resolution with true automation of operational communication.