Flight Operations ManagementPurpose
1.2. Centralize documentation of technical faults, delays, passenger disruptions, weather issues, and security concerns, ensuring regulatory adherence and rapid resolution.
1.3. Automate distribution of events to relevant authorities, stakeholders, and databases for analytics, compliance, and improvement of SOPs.
1.4. Minimize manual reporting, prevent errors, and accelerate investigative and corrective workflows post-incident.
Trigger Conditions
2.2. Specific telemetry data from aircraft (e.g., fault codes, emergency signals).
2.3. Incoming messages to dedicated incident hotlines (voice-to-text, email, SMS).
2.4. System logs from internal airline ops (delays, cancellations, diversions).
2.5. Scheduled scans of messaging inboxes for incident keywords.
Platform Variants
3.1. ServiceNow
• Feature/Setting: Incident Management API — POST /api/now/table/incident with incident data from source system.
3.2. Salesforce
• Feature/Setting: Create Case via REST API — POST /services/data/vXX.0/sobjects/Case/ for flight incident entry.
3.3. Microsoft Power Automate
• Feature/Setting: Trigger with Forms or SharePoint list item, send flow to Teams/Outlook and SQL.
3.4. Zendesk
• Feature/Setting: Tickets API — POST /api/v2/tickets.json with incident category and urgency.
3.5. Slack
• Feature/Setting: Incoming Webhook — Send new event to #flight-incidents channel.
3.6. Twilio
• Feature/Setting: SMS/MMS API — Receive/send SMS alerts, trigger workflow with inbound message callback.
3.7. SendGrid
• Feature/Setting: Parse Inbound Email Webhook — Detect incident-related email and trigger automation.
3.8. PagerDuty
• Feature/Setting: Events API v2 — Trigger/acknowledge/resolve incident events via HTTP POST.
3.9. Opsgenie
• Feature/Setting: Alerts API — POST /v2/alerts for every incident report.
3.10. Google Forms & Apps Script
• Feature/Setting: On Form Submit trigger; log to Google Sheets, notify via Gmail API.
3.11. Jira Service Management
• Feature/Setting: Create Issue REST API — POST /rest/api/2/issue, auto-assign to operations team.
3.12. Freshservice
• Feature/Setting: Tickets API — POST /api/v2/tickets with JSON payload.
3.13. Monday.com
• Feature/Setting: Items API — Add incoming incidents to board with mutation add_item.
3.14. Asana
• Feature/Setting: Tasks API — POST /tasks to create new task for every event.
3.15. Trello
• Feature/Setting: Card Creation API — POST /1/cards to a specific board/list.
3.16. Google Chat
• Feature/Setting: Webhook message — POST incident details into designated space.
3.17. AWS Lambda
• Feature/Setting: Schedule or event trigger to parse incoming logs/emails, write incident to database.
3.18. Azure Logic Apps
• Feature/Setting: Trigger from email, webhook, or HTTP; connect to Dynamics or SQL for incident creation.
3.19. IBM Maximo
• Feature/Setting: REST API — POST /oslc/os/mxincident for asset/maintenance issue reports.
3.20. SAP Incident Management
• Feature/Setting: OData Services — POST /sap/opu/odata/sap/API_INCID_MANAGEMENT.
3.21. HubSpot
• Feature/Setting: Ticket API — POST /crm/v3/objects/tickets for each operational incident.
3.22. Workato
• Feature/Setting: Recipe triggered by email/form/log, route to operations tools and notify staff.
3.23. Smartsheet
• Feature/Setting: Sheets API — Add row for incident, automate notifications via webhook.
3.24. Intercom
• Feature/Setting: Conversations API — Create conversation for operational incidents.
3.25. Notion
• Feature/Setting: Database API — Append new incident record and send page mention notifications.
Benefits
4.2. Reduces loss of data, ensures consistency and preserves audit trails for every incident/event.
4.3. Allows customizable workflow escalation and targeted notifications.
4.4. Supports analytics and root-cause analysis through structured, centralized data capture.
4.5. Reduces manual intervention, freeing staff for high-value tasks and preventing regulatory penalties.