Automatic flight status updates and notifications

Purpose

1.1. Enable real-time automation of flight status updates and notifications for passengers, crew, and stakeholders.
1.2. Minimize manual tracking errors by integrating live airline data into automated communication flows.
1.3. Trigger timely alerts for delays, cancellations, gate changes, boarding calls, and arrival confirmations.
1.4. Ensure compliance with regulatory passenger notification mandates and deliver personalized messaging.
1.5. Scale operations for fluctuating flight schedules and manage large passenger volumes with reduced manual overhead.

Trigger Conditions

2.1. Change detected in official flight status via airline data APIs (scheduled, delayed, departed, arrived, cancelled).
2.2. Gate assignment/update issued in airport management systems.
2.3. Updated Estimated Time of Arrival (ETA) from operational control centers.
2.4. Boarding process started or completed.
2.5. Manual update entry by airline/ground staff for exceptional circumstances.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging API; Configure Webhook to trigger SMS on flight status change.
3.2. SendGrid
• Feature/Setting: Transactional Email API; Use dynamic templates to push email updates per event.
3.3. Slack
• Feature/Setting: Incoming Webhooks; Automate channel notifications for operational teams on specific events.
3.4. Microsoft Teams
• Feature/Setting: Connector/API integration; Post adaptive cards with live flight status to Teams channels.
3.5. WhatsApp Business API
• Feature/Setting: Message Templates; Send automated WhatsApp alerts to opted-in passengers.
3.6. Telegram Bot API
• Feature/Setting: Chat Bot Flow; Broadcast status changes via Telegram push messages.
3.7. PagerDuty
• Feature/Setting: Event API; Automate incident formation and escalation when major flight disruptions are detected.
3.8. Zendesk
• Feature/Setting: Triggers & Automations; Open/update support tickets when notifications are sent.
3.9. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder; Deploy multi-channel notifications covering SMS, email, push.
3.10. HubSpot
• Feature/Setting: Workflow Automation; Enroll users in notification flows based on flight data property changes.
3.11. AWS Lambda
• Feature/Setting: Function Triggers; Execute serverless scripts to handle and distribute flight status data.
3.12. Google Cloud Pub/Sub
• Feature/Setting: Topic Publishing; Publish status updates as events to microservices or endpoints.
3.13. ServiceNow
• Feature/Setting: Flow Designer; Create workflows to inform internal teams and manage disruptions.
3.14. AirAsia APIs
• Feature/Setting: Flight Status API; Poll endpoints and trigger updates to customer communication tools.
3.15. FlightAware API
• Feature/Setting: Firehose/Push notifications; Subscribe to real-time flight data and automate downstream actions.
3.16. Amadeus for Developers
• Feature/Setting: Flight Status API; Integrate arrivals and departures feed into notifications stack.
3.17. Google Firebase Cloud Messaging
• Feature/Setting: Push Messaging; Send push alerts to mobile apps for registered devices.
3.18. IBM MQ
• Feature/Setting: Queue/Event Triggers; Pass flight events to legacy mainframe integration points.
3.19. Freshdesk
• Feature/Setting: Workflow Automations; Prompt support team for manual intervention if automated notification fails.
3.20. OneSignal
• Feature/Setting: Segmented Push Notifications; Deliver status-based notifications to mobile and browser users.

Benefits

4.1. Drastically reduces passenger uncertainty and improves satisfaction.
4.2. Enables rapid, consistent, multi-channel communication at scale.
4.3. Cuts manual labor and human error in communications.
4.4. Supports compliance and audit requirements for regulated notifications.
4.5. Enhances internal coordination for disruptions or quick-response operations.
4.6. Scalable integration for new communication channels and partner services.
4.7. Enables data-driven analytics on notification delivery and response tracking.