Foster, Adoption & Volunteer ManagementPurpose
1.2. Automatically engage with adopters/fosters at defined intervals post-adoption to solicit standardized feedback on animal adjustment, health, behavioral concerns, and experience with the rescue agency.
1.3. Track longitudinal welfare outcomes, identify risk factors for animal returns, bolster donor reporting, and refine post-adoption support interventions.
Trigger Conditions
2.2. Change of pet status to "Adopted" or "Fostered" in animal management platform.
2.3. Manual request by staff or flagged welfare event in CRM or animal record.
Platform Variants
• Feature/Setting: Messaging API; configure SMS to send feedback survey link after {X} days post-adoption (e.g., Use POST /Messages with dynamic recipient/contact).
3.2. SendGrid Email
• Feature/Setting: Marketing Campaigns API; auto-send email feedback request; configure dynamic templates with variables for recipient and animal info.
3.3. Typeform
• Feature/Setting: Webhook Response Collector; create feedback form and configure API for new response notifications.
3.4. Google Forms
• Feature/Setting: Form Submission Trigger via Apps Script; send user a feedback form link; auto-collect submissions via response sheet API.
3.5. SurveyMonkey
• Feature/Setting: Survey Send API; initiate survey to adopter emails via POST /collectors/{id}/responses.
3.6. Salesforce
• Feature/Setting: Process Builder/Flow; configure automation on contact or adoption object change to send survey.
3.7. HubSpot
• Feature/Setting: Workflow + Feedback Survey; auto-enroll contacts with adoption pipeline changes, send survey using POST /feedback/v1/surveys/send.
3.8. Mailchimp
• Feature/Setting: Customer Journey with API Trigger; send survey campaigns upon animal status change.
3.9. Zendesk
• Feature/Setting: Support Trigger; auto-send post-adoption surveys after ticket close or custom status.
3.10. Airtable
• Feature/Setting: Scripting and Automations; send automated email or SMS when ‘Status’ field is updated.
3.11. Slack
• Feature/Setting: Incoming Webhooks; notify staff in channel when feedback is received or missing after set period.
3.12. Zoho CRM
• Feature/Setting: Workflow Rule; send automated email/survey on record edit (adoption complete).
3.13. ActiveCampaign
• Feature/Setting: Automations; use 'Date Based Trigger' to deliver survey link.
3.14. Microsoft Power Automate
• Feature/Setting: Scheduled Cloud Flow; query CRM for recent adoptions, send email or Teams message with survey.
3.15. JotForm
• Feature/Setting: Webhook Integration; trigger feedback form dispatch after API call from animal management system.
3.16. Intercom
• Feature/Setting: Auto Messages; send in-app or email feedback request after timeline event.
3.17. Zendesk Sell
• Feature/Setting: Task Automation; create follow-up task/survey request based on lead status changes.
3.18. Freshdesk
• Feature/Setting: Automation Rule; dispatch feedback request as part of workflow upon animal status update.
3.19. Pipedrive
• Feature/Setting: Workflow Automation; send email/post-survey as deal stages or custom fields are updated.
3.20. Google Calendar
• Feature/Setting: Scheduled Event Triggering; auto-create follow-up reminders/emails to adopters on timeline anniversary.
3.21. Zoho Survey
• Feature/Setting: Survey Mail Distribute API; send feedback surveys after fetching adopter/emails from CRM.
3.22. Constant Contact
• Feature/Setting: Email Automation Trigger; configure campaign to send on contact tag/status update.
Benefits
4.2. Frees staff from manual follow-ups, increasing efficiency.
4.3. Enables centralized analysis of feedback data for faster case intervention.
4.4. Supports compliance and documentation needs.
4.5. Facilitates positive adopter relationships and strengthens support pipelines.
4.6. Scales effortlessly with growing adoption/foster numbers.