Automated closure confirmation and feedback requests

Purpose

 1.1. Facilitate automated confirmation of grievance closure to complainants in Anganwadi centers.
 1.2. Promptly collect structured feedback after issue resolution to measure satisfaction.
 1.3. Reduce manual administrative effort and ensure compliance in incident handling.
 1.4. Ensure transparent closure communication to foster trust within local communities.
 1.5. Support evidence capture for post-closure analysis and reporting.

Trigger Conditions

 2.1. Status field for a grievance/incident set to “closed” or equivalent resolved state in database.
 2.2. Completion of supervisor review or entry of closure note in the system.
 2.3. Workflow event—automated record update, resolved API call, or form submission.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Messaging API → Send SMS using POST /Messages; On status=“closed”, send templated text with feedback link.

 3.2. SendGrid
  • Feature/Setting: Mail Send API v3 → Send transactional email; configure dynamic template with closure and survey.

 3.3. WhatsApp Business API
  • Feature/Setting: POST /messages endpoint; dispatch a pre-approved closure message and buttons for instant feedback.

 3.4. Microsoft Teams
  • Feature/Setting: Create conversation webhook → Adaptive card with feedback actions on closure event.

 3.5. Slack
  • Feature/Setting: chat.postMessage API; notify user/channel and interactive feedback button.

 3.6. Zendesk
  • Feature/Setting: Trigger automation; auto-send closure email with satisfaction survey after ticket status update.

 3.7. Salesforce
  • Feature/Setting: Process Builder or Flow → On Case.closed, auto-email contact with feedback form link.

 3.8. Freshdesk
  • Feature/Setting: Automations → Send “ticket resolved” email with one-click survey on status resolve.

 3.9. Google Forms
  • Feature/Setting: Auto-generate personalized feedback link and embed in notification sent on closure.

 3.10. SurveyMonkey
  • Feature/Setting: Webhook integration → Dispatch survey upon receiving closure status from CRM.

 3.11. HubSpot Service Hub
  • Feature/Setting: Workflow automation; auto-email feedback request when ticket status changes to closed.

 3.12. Zoho Desk
  • Feature/Setting: Automation Rule → Trigger feedback email on ticket closure.

 3.13. Airtable
  • Feature/Setting: Automation; on record “Closed” status change, send personalized survey links.

 3.14. Mailgun
  • Feature/Setting: API call; send templated closure/feedback email via POST /messages.

 3.15. Jotform
  • Feature/Setting: API/Email integration; invite users to fill feedback form after status update.

 3.16. SMSCountry
  • Feature/Setting: HTTP SMS API; trigger bulk SMS to complainant list when grievances close.

 3.17. Gupshup
  • Feature/Setting: Messaging API; send WhatsApp/SMS closure-confirmation and bot-initiated feedback dialog.

 3.18. OneSignal
  • Feature/Setting: REST API send notification when record closed; mobile push with survey link.

 3.19. Telegram Bot API
  • Feature/Setting: sendMessage method; automate notification to citizen’s Telegram with feedback prompt.

 3.20. Webex Teams
  • Feature/Setting: Bots/Webhooks; post closure alert and in-chat feedback button.

Benefits

 4.1. Guarantees rapid, consistent outreach to all complainants for closure/feedback.
 4.2. Permanently captures quantitative and qualitative satisfaction data for insights.
 4.3. Significantly reduces time staff spend on manual closure communication processes.
 4.4. Enables real-time monitoring of grievance handling effectiveness and transparency.
 4.5. Enhances trust between caregivers, parents, and local authorities with a structured loop.