Grievance Redressal & Incident ReportingPurpose
1.2. Ensure statutory compliance and guarantee urgent intervention in potential welfare violations.
1.3. Minimize manual delays and errors in escalation; maintain audit trails for each alert.
1.4. Integrate multi-channel notifications for critical incident escalation, supporting both digital and voice-based reporting.
Trigger Conditions
2.2. Automatic escalation based on severity scoring in digital record.
2.3. Manual override by Anganwadi center authorized personnel via dashboard or mobile app button.
2.4. Unresolved flagged incident past a defined timeframe (e.g., 30 minutes).
Platform Variants
• Feature/Setting: Programmable SMS API — configure SMS auto-send to police contacts on incident escalation.
• Sample: POST /Messages with to=local_police_number
3.2. SendGrid
• Feature/Setting: Email API — configure auto-email with incident report to law enforcement ID.
• Sample: POST /mail/send to police@domain
3.3. Slack
• Feature/Setting: Incoming Webhooks — push alert to dedicated police notification channel.
• Sample: POST incident_content to webhook_url
3.4. Microsoft Teams
• Feature/Setting: Actionable Messages via Office 365 Connector — send law enforcement actionable card.
• Sample: POST actionable incident card JSON
3.5. Google Chat
• Feature/Setting: Webhook integration — send real-time alert message in police-monitored chat room.
3.6. Zoom Phone
• Feature/Setting: Click-to-Call API — auto-initiate call to local police dispatcher with incident ID.
3.7. AWS SNS
• Feature/Setting: SNS Topic — trigger SMS/Email to subscribed law enforcement contacts.
3.8. PagerDuty
• Feature/Setting: API Event Trigger — send critical incident alert to law enforcement escalation policy.
3.9. ServiceNow
• Feature/Setting: Incident Management API — create incident ticket routed to police department CC.
3.10. Jira Service Management
• Feature/Setting: Automation Rule — auto-assign ticket with police notification comment.
3.11. Freshdesk
• Feature/Setting: Observer Rule — email/call task sent to police support group on critical incident tag.
3.12. Zendesk
• Feature/Setting: Trigger — auto-generate police notification email/SMS on ticket property.
3.13. Salesforce
• Feature/Setting: Process Builder — auto-notify external law enforcement via outbound message.
3.14. QuickBase
• Feature/Setting: Pipeline Automation — send police alert via SMS/Email on record escalation.
3.15. Airtable
• Feature/Setting: Automation — email/call task to police when “notify police” checkbox is set.
3.16. WhatsApp Business API
• Feature/Setting: Template Messaging — instant WhatsApp alert to verified police account.
3.17. Truecaller for Business
• Feature/Setting: Automated Voice Call API — send IVR or robocall to police centre (incident details TTS).
3.18. Telegram Bot API
• Feature/Setting: Push message — instant incident notification in law enforcement Telegram group.
3.19. SAP Integration Suite
• Feature/Setting: Workflow Automation — external notification to police SAP system endpoint.
3.20. Microsoft Power Automate
• Feature/Setting: Automated Flow — conditional trigger for SMS/email/call to local police using connectors.
3.21. Zoho Desk
• Feature/Setting: Workflow Automation — assign police escalation tag and send external alert.
3.22. DocuSign
• Feature/Setting: Envelope Sent Webhook — on signature (approval), auto-send police report.
3.23. IVRS System API
• Feature/Setting: Outbound Call — use incident TTS, connect live call to nearest police control room.
Benefits
4.2. Ensures documentation, traceability, and compliance with legal protocols for serious incidents.
4.3. Streamlines center workflow, creating focus on child safety and incident prevention.
4.4. Reduces human error and subjective discretion; enforces policy uniformly across all centers.
4.5. Supports multilingual and accessible notifications for broad local enforcement coverage.