Staff assignment and follow-up automation

Purpose

1.1. Automatically assign staff to grievances/incidents reported at Anganwadi centers for effective child welfare and compliance.
1.2. Ensure timely follow-up actions, notifications, and status tracking until resolution per state guidelines.
1.3. Improve oversight, accountability, and efficiency in addressing child safety, nutrition, and service quality.

Trigger Conditions

2.1. New grievance/incident submitted via website, mobile app, SMS, or helpline.
2.2. Escalation triggered if not acknowledged within set period (e.g., 12 hours).
2.3. Status change event (pending, in-progress, resolved, reopened).
2.4. Scheduled periodic review (daily/weekly reports for supervisors).

Platform variants

3.1. Twilio SMS
• Feature: Incoming SMS webhook triggers staff assignment flow
• Setting: Configure webhook URL, map sender to location

3.2. SendGrid
• Feature: Automated staff notification via email
• Setting: Dynamic templates, schedule-based triggers

3.3. Salesforce Service Cloud
• Feature: Case assignment rules
• Setting: Automated assignment using "Assignment Rules" API

3.4. Microsoft Power Automate
• Feature: Flow for new record in SharePoint/Form
• Setting: Configure trigger for form entries, connect to Teams/Outlook

3.5. Google Workspace (Gmail & Sheets)
• Feature: Scripted assignment from Google Forms
• Setting: Apps Script triggers add/edit row, send Gmail assignment

3.6. Zoho Desk
• Feature: Ticket assignment automation
• Setting: Use "Workflow Rules" for ticket creation triggers

3.7. Zendesk
• Feature: Automated ticket routing APIs
• Setting: Triggers and routing with Support API

3.8. Freshdesk
• Feature: Supervisor rules for assignment
• Setting: Event triggers for ticket submission, assign agent

3.9. SAP Service Cloud
• Feature: Workflow assignment of incidents
• Setting: Configure rule-based assignments (OData API)

3.10. Jira Service Management
• Feature: Issue assignment automation
• Setting: “Automation for Jira” rule setup

3.11. Slack
• Feature: Alert staff on new incident
• Setting: Incoming webhook, mention user or group

3.12. Microsoft Teams
• Feature: Post adaptive card for new grievance
• Setting: Use "Incoming Webhook" connector, configure mention

3.13. Monday.com
• Feature: Automations for task assignment
• Setting: When form/submission, assign to member

3.14. Notion
• Feature: Automate assignment page updates
• Setting: Integrate with external submission API & update database

3.15. ServiceNow
• Feature: Incident management assignment workflows
• Setting: Configure “Assignment Rule” for incidents

3.16. Airtable
• Feature: Automate staff assignment from form submissions
• Setting: Automation trigger + notification action

3.17. HubSpot Service
• Feature: Ticket pipeline assignment
• Setting: Workflow triggers for ticket stage change

3.18. Trello
• Feature: Card assignment automation via Butler
• Setting: Create Card, auto-assign member

3.19. Asana
• Feature: Automated task assignment from form
• Setting: Rule: When form is submitted, assign owner

3.20. PagerDuty
• Feature: Incident assignment and escalation
• Setting: Configure service rules, escalation policies

Benefits

4.1. Faster incident response and resolution improves child safety and service quality.
4.2. Ensures transparent tracking and accountability for all grievance redressals.
4.3. Reduces manual errors and administrative burden for Anganwadi management.
4.4. Increases stakeholder trust through automated notifications and timely follow-ups.