Purpose
1.2. Coordinates guest arrivals, verifies booking details, issues digital keys/permissions, records pet interaction timings, and initiates check-out tasks such as billing and review follow-up.
1.3. Integrates with room allocation, gate controls, guest communication (SMS/email), and analytics dashboards to enable end-to-end digital guest management.
Trigger Conditions
2.2. Scheduled arrival time approaches (customizable notification window).
2.3. Guest proximity detected by geofence or QR scan.
2.4. Manual override (staff initiates check-in/check-out).
2.5. Guest marks departure in mobile/web portal.
2.6. Room/pet area sensor signals occupancy change.
Platform Variants
3.1. Twilio
• Feature/Setting: Messaging API; configure webhook for automatic SMS updates on check-in/out event.
3.2. SendGrid
• Feature/Setting: Transactional Email API; send booking confirmations and check-in instructions.
3.3. Google Sheets
• Feature/Setting: Sheets API; auto-update guest logs upon digital check-in/check-out.
3.4. Airtable
• Feature/Setting: Base sync + Automation; trigger records for guest status changes.
3.5. Zapier
• Feature/Setting: Multi-step Zap; link booking engines with guest notifications.
3.6. HubSpot
• Feature/Setting: Workflows automation; automate guest journey emails and reminders.
3.7. Stripe
• Feature/Setting: Webhooks; auto-charge on check-out event.
3.8. DocuSign
• Feature/Setting: eSignature workflow API; handle guest policy agreements pre-check-in.
3.9. HelloSign
• Feature/Setting: Embedded sign; capture digital waivers during check-in.
3.10. Salesforce
• Feature/Setting: Flow Automation; update CRM upon guest status change.
3.11. Microsoft Power Automate
• Feature/Setting: Scheduled flows; synchronize cloud calendars and alerts for arrivals.
3.12. Slack
• Feature/Setting: Incoming webhook; notify team channel of check-in/out actions.
3.13. Trello
• Feature/Setting: Card Automation; move guest cards between process boards.
3.14. Mailchimp
• Feature/Setting: Triggered campaigns; automated welcome/farewell emails.
3.15. Google Calendar
• Feature/Setting: Events API; add/remove guest stay periods for staff scheduling.
3.16. guesty
• Feature/Setting: Reservation webhook; sync PMS bookings with check-in workflow.
3.17. Kisi
• Feature/Setting: Mobile Access API; issue digital keys upon verified check-in.
3.18. SmartThings
• Feature/Setting: Automation routine; unlock doors when guest status is “Checked-In.”
3.19. Booking.com API
• Feature/Setting: Booking Notifications; start automation per reservation change.
3.20. WhatsApp Business
• Feature/Setting: Cloud API; send check-in codes via secure message.
3.21. DoorLoop
• Feature/Setting: Tenant management API; trigger move-in/move-out updates.
3.22. QuickBooks Online
• Feature/Setting: Invoice API; auto-generate receipts on check-out.
Benefits
4.2. Automated notifications reduce no-shows and missed check-outs.
4.3. Secure management of permissions (rooms/pet areas) via digital triggers.
4.4. Centralized data helps compliance, reporting, and performance monitoring.
4.5. Frees staff for high-value interaction, supporting superior guest experience.