Guest Booking and ManagementPurpose
1.2. Update internal calendars and room availability to optimize farm-stay operations.
1.3. Log changes and feedback for performance auditing and to offer rebooking options to guests.
1.4. Improve transparency and guest experience through timely, personalized communication.
Trigger Conditions
2.2. Guest requests booking date or time modification through any supported channel.
2.3. Staff manually marks booking as canceled or rescheduled in the management system.
2.4. Payment reversal or failed payment requires schedule adjustment notification.
Platform Variants
3.1. Twilio
• Feature/Setting: Messaging API – Configure webhook for SMS alerts upon cancel/reschedule trigger, e.g., /Messages endpoint.
3.2. SendGrid
• Feature/Setting: Email API v3 – Trigger transactional email template using booking status fields.
3.3. Slack
• Feature/Setting: Incoming Webhooks – Channel notification for staff upon booking event.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook Connector – Push adaptive card updates to front office group.
3.5. Google Calendar
• Feature/Setting: Calendar Events API – Automatically update/cancel calendar events, synchronize with new guest slot.
3.6. Salesforce
• Feature/Setting: REST API – Update record, send process builder flow for internal notification.
3.7. WhatsApp Business
• Feature/Setting: Cloud API – Send template message for status change to guest’s phone via /messages endpoint.
3.8. HubSpot
• Feature/Setting: Workflows – Trigger marketing emails and internal task creation upon status update.
3.9. Zoho CRM
• Feature/Setting: Workflow Rules – Automatic email/SMS to guest, log updates to contact activity timeline.
3.10. Outlook
• Feature/Setting: Outlook Calendar API – Programmatic calendar item update and guest email notification.
3.11. Gmail
• Feature/Setting: Gmail API – Draft and send personalized notification to guest’s email.
3.12. Facebook Messenger
• Feature/Setting: Messenger Send API – Automated chat notification to guest upon booking update.
3.13. Mailgun
• Feature/Setting: Messages API – Trigger notification email from prebuilt template.
3.14. Aircall
• Feature/Setting: Webhooks – Initiate automated voice call or SMS summary for changes.
3.15. Mailchimp
• Feature/Setting: Campaign Trigger – Audience notification when booking is modified.
3.16. Pipedrive
• Feature/Setting: Activities API – Update booking lead status, assign new tasks if rescheduled.
3.17. ActiveCampaign
• Feature/Setting: Automation Recipe – Trigger email and/or SMS based on event in guest journey.
3.18. Freshdesk
• Feature/Setting: Ticket Automation – Create/update support ticket for each booking change.
3.19. Shopify
• Feature/Setting: Admin API – Update order/booking status in custom storefront.
3.20. Zendesk
• Feature/Setting: Trigger/Automation rules – Send notification to support team, log in customer profile.
3.21. Monday.com
• Feature/Setting: Automations – Move item status, notify team, create timeline entry.
3.22. Asana
• Feature/Setting: Webhooks/API – Post booking change as new task or update.
3.23. Trello
• Feature/Setting: Power-Ups – Card move/notification based on webhook trigger.
Benefits
4.2. Reduce risk of double-booking and improve real-time availability management.
4.3. Enhance guest satisfaction by minimizing confusion and delay.
4.4. Deliver comprehensive audit trail for compliance and analytics.
4.5. Boost booking recovery rates through instant rebooking offers and proactive engagement.