Guest satisfaction survey dispatch after stay

Purpose

1.1. Ensure timely, automated distribution of guest satisfaction surveys following guest check-out at animal watering hole or farm-stay facilities.
1.2. Capture actionable feedback on guest experience, animal interactions, amenities, staff, cleanliness, and overall stay.
1.3. Strengthen guest retention, identify improvement areas, and maintain compliance with guest service standards in the hospitality sector.
1.4. Automate the workflow to minimize manual intervention, human error, and ensure all departing guests are engaged.

Trigger Conditions

2.1. Trigger survey dispatch immediately after guest check-out is marked in booking system.
2.2. Trigger can depend on elapsed time (e.g., 1 hour or 24 hours post check-out).
2.3. Survey dispatch can segment by booking source (OTA, direct, agency) or type (family, pet retreat, overnight, day visit).
2.4. Triggered on status update, API webhook, or batch job pull from PMS.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging API
• Setting: SMS dispatch with survey link; configure webhook on booking status change; API endpoint `POST /Messages`.

3.2. SendGrid
• Feature: Transactional Emails
• Setting: Automatic email survey via Dynamic Templates; API endpoint `POST /mail/send`.

3.3. Salesforce
• Feature: Journey Builder or Process Builder
• Setting: Workflow for survey email/SMS; integration with guest object; trigger on custom field "Checked Out".

3.4. HubSpot
• Feature: Workflows Automation
• Setting: Automated email based on property status; use custom survey module integration; trigger on guest checkout time property.

3.5. Mailchimp
• Feature: Customer Journeys
• Setting: Automated survey email journey; audience from PMS integration.

3.6. SurveyMonkey
• Feature: Email Collectors or Weblink Collectors (API)
• Setting: API call to generate and distribute personalized survey invitations.

3.7. Google Forms
• Feature: Apps Script / Google Workspace Automation
• Setting: Automated email with Forms link on row update via Apps Script.

3.8. Airtable
• Feature: Automations
• Setting: Trigger on record update (checkout status); email guests with integrated survey URL.

3.9. Zoho CRM
• Feature: Workflow Rules
• Setting: Email or SMS survey link upon status change in guest module.

3.10. Zendesk
• Feature: Automations/Triggers
• Setting: Survey sent after ticket closed for guest service inquiry.

3.11. Typeform
• Feature: Webhook/API Create Responses
• Setting: Trigger API call to send survey after checkout event.

3.12. ActiveCampaign
• Feature: Automation Builder
• Setting: Survey campaign sent on segment update (completed guests).

3.13. Constant Contact
• Feature: Automated Email Series
• Setting: Survey sent in follow-up email post checkout.

3.14. Microsoft Power Automate
• Feature: Flow Automation
• Setting: Connect PMS system to Outlook/Forms; trigger survey send post check-out.

3.15. Slack
• Feature: Workflow Builder
• Setting: Slackbot or email alert with survey to staff, based on checked-out list.

3.16. WhatsApp Business API
• Feature: Template Messaging
• Setting: Send survey link via approved template message post check-out.

3.17. Intercom
• Feature: Messages/Series
• Setting: Trigger survey message after event logged in guest profile.

3.18. Freshdesk
• Feature: Automations
• Setting: Survey email sent to guest after ticket or event closure.

3.19. Qualtrics
• Feature: Email Trigger/Distributions API
• Setting: Configure workflow for automatic distribution on guest data feed.

3.20. Klaviyo
• Feature: Flows
• Setting: Create post-stay flow, trigger by segment ‘completed visits’.

3.21. Jotform
• Feature: Email Invitations via API
• Setting: Post-checkout API call to generate survey invite for guest.

3.22. Pabbly Connect
• Feature: Event Automation
• Setting: Link PMS event (checkout) to auto-survey send via any email/SMS service.

3.23. Zapier
• Feature: Zap Automation
• Setting: PMS trigger to survey app, distribute link via preferred comms channel.

3.24. Brevo (Sendinblue)
• Feature: Transactional Email
• Setting: API or workflow trigger on guest record status update.

3.25. Infobip
• Feature: Flow Communication API
• Setting: Automated SMS/email push with survey link.

Benefits

4.1. Immediate, consistent post-stay feedback enables rapid response and trend detection.
4.2. Eliminates manual work, reducing human error and staff time.
4.3. Enhances guest perception of proactive hospitality and care.
4.4. Data from multiple platforms can be aggregated for richer analytics and reporting.
4.5. Supports compliance with hospitality industry feedback mandates.
4.6. Drives continuous operational improvement for unique animal and pet-based guest experiences.