Guest Communication & ExperiencePurpose
1.2. Automated guest messaging improves first impressions, answers common questions, shares relevant info (WiFi, check-in, amenities), and collects early feedback, resulting in elevated guest experience and reduced manual workload.
1.3. Automating guest outreach ensures 24/7 consistent engagement, reinforcing brand professionalism and trust.
Trigger Conditions
2.2. Automation can trigger via property management system (PMS), direct booking engine, or channel manager event.
2.3. Trigger automates on new guest record, room readiness, changes in arrival estimates, or guest’s first keycard use.
Platform Variants
- Feature/Setting: Messaging API automation; configure webhook to trigger SMS on guest check-in, mapping guest phone and template text.
3.2. SendGrid
- Feature/Setting: Automated email via Transactional Email API; connect PMS with dynamic email content per booking.
3.3. WhatsApp Business API
- Feature/Setting: Automated messaging set via webhook trigger with hotel PMS, using standardized greeting templates.
3.4. Mailgun
- Feature/Setting: Email API automation; create rules for event-based automated welcome emails per guest data.
3.5. Slack
- Feature/Setting: Slack API automation; auto-post welcome/arrival alerts to hotel team channel for manual or automated follow-up.
3.6. Microsoft Teams
- Feature/Setting: Incoming webhook automation; trigger automated message to internal staff channel on guest arrival.
3.7. Zendesk
- Feature/Setting: Support Ticket Automation; automate open tickets with welcome message and guest details.
3.8. HubSpot
- Feature/Setting: CRM Workflow automation; auto-send welcome emails or SMS using workflow triggers from bookings.
3.9. Salesforce Marketing Cloud
- Feature/Setting: Journey Builder automation; configure “Check-in” event to send automated, branded welcome series.
3.10. ActiveCampaign
- Feature/Setting: Automations; auto-send SMS/email using triggers from integrated PMS or CRM entry.
3.11. Zapier
- Feature/Setting: Automation workflow builder; webhook from PMS triggers automated message via multiple comm channels.
3.12. Intercom
- Feature/Setting: Automated in-app or email message triggered by guest profile or key event.
3.13. Front
- Feature/Setting: Rule-based automated replies; template-based welcome emails/SMS on guest addition to system.
3.14. Google Chat
- Feature/Setting: Incoming webhook automation; send automated team alerts for guest arrivals or messages sent.
3.15. Mailchimp
- Feature/Setting: Email automation trigger; check-in event triggers personalized welcome campaign.
3.16. Aircall
- Feature/Setting: Automated call or voicemail drop when guest checks in, using call API or workflow.
3.17. Facebook Messenger API
- Feature/Setting: Automated welcome message via webhook or chat plugin linked to booking confirmation.
3.18. Freshdesk
- Feature/Setting: Automator sends onboarding ticket or email to new arriving guest via API and workflow.
3.19. Pabbly Connect
- Feature/Setting: Multi-app automation builder triggers SMS/email/WhatsApp via booking event.
3.20. MessageBird
- Feature/Setting: Omnichannel messaging API automation; configure welcome flow for SMS, WhatsApp, Messenger, or Voice.
3.21. Klaviyo
- Feature/Setting: Automated email/SMS flow triggered by PMS data sync upon new reservation or check-in.
3.22. Smartsheet
- Feature/Setting: Automation on data row addition; triggers email/sms to guest and alert to staff.
3.23. RingCentral
- Feature/Setting: Auto-send SMS or voicemail via programmable API when guest’s arrival is registered in PMS.
Benefits
4.2. Automatedly ensures prompt, professional guest engagement at every check-in.
4.3. Automating communication reduces guest uncertainty and elevates satisfaction.
4.4. Automated workflows create consistency, eliminating manual message errors.
4.5. Automate guest data capture for smoother subsequent service automations and proactive guest support.
4.6. Automation gives measurable improvement in operational efficiency and guest review scores.