Scheduled messaging for WIFI details and house rules

Purpose

1.1. Automate guest communications by scheduled delivery of WIFI details and house rules to improve guest experience and streamline host workload.
1.2. Ensure every guest receives essential house information (WIFI credentials, check-in/out procedures, contact details, property rules) at precisely timed intervals pre-arrival or post-booking.
1.3. Automating messaging reduces manual intervention, eliminates guest confusion on arrival, and augments property professionalism.
1.4. Automation covers multiple guest touchpoints: pre-arrival, arrival day, post-check-in, and proactively supports regulatory/compliance requirements by documented communication.

Trigger Conditions

2.1. Automation triggered (automator event) by new booking entry in PMS or CRM.
2.2. Schedule triggers automatedly set (e.g., 24 hours before check-in date, or automated on actual check-in).
2.3. Manual override automatable for last-minute bookings or special guest requests.
2.4. Secondary automated trigger on guest profile update (e.g., arrival date/time modified).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automated SMS API — configure scheduled messaging using programmable SMS, modular templates for WIFI/rules, cron-based timings.
3.2. SendGrid
• Feature/Setting: Automate transactional email sending via Automation API, dynamic templates for guest info, schedule emails pre-arrival.
3.3. Mailgun
• Feature/Setting: Use Scheduled Send API, automate time-based email sequences with custom payloads for WIFI/rules delivery.
3.4. MessageBird
• Feature/Setting: Automate omnichannel messaging by scheduling SMS/WhatsApp with automation flows to deliver welcome packs.
3.5. Slack
• Feature/Setting: Webhook-based automator, push house rules to private guest channels or direct messages, schedule via bots.
3.6. WhatsApp Business API
• Feature/Setting: Automate templated welcome messages and WIFI sharing, scheduled by message queue API.
3.7. HubSpot
• Feature/Setting: CRM workflow automates scheduled tasks—trigger email/SMS messaging to new guest contacts.
3.8. Salesforce
• Feature/Setting: Marketing Cloud automation—Journey Builder triggers, automates personalized emails pre-check-in.
3.9. Airbnb Messaging API
• Feature/Setting: Automate scheduled Airbnb inbox messages to confirmed guests via reservation trigger.
3.10. Booking.com Messaging API
• Feature/Setting: Automatedly send house rules/WIFI via messaging API where direct contact is enabled.
3.11. Google Calendar
• Feature/Setting: Schedule events with automated reminders containing house info as event details sent via email/integration.
3.12. Microsoft Teams
• Feature/Setting: Automate message scheduling to guest/project channels with built-in or third-party bot support.
3.13. Zapier
• Feature/Setting: Automate cross-platform triggers (new booking → SMS/email schedule) using Zap automator tools.
3.14. Intercom
• Feature/Setting: Automated message workflows for onboarding sequences delivering house data.
3.15. Freshdesk
• Feature/Setting: Ticket-based automation triggers to send scheduled house rules/connection info to guest requests.
3.16. ActiveCampaign
• Feature/Setting: Automate email/sms triggers with automation builder, dynamic fields populate property details.
3.17. Klaviyo
• Feature/Setting: Automate guest journeys to send pre-arrival info via real-time and scheduled messages.
3.18. Telegram Bot API
• Feature/Setting: Automated bot posts scheduled WIFI/rules to user via direct bot chat.
3.19. Facebook Messenger API
• Feature/Setting: Automate scheduled messaging for guest pages, property inboxes using persistent menu triggers.
3.20. Outlook 365
• Feature/Setting: Use Flow/Power Automate integration to send scheduled template emails containing all access info.
3.21. Plivo
• Feature/Setting: Automate scheduled SMS/voice broadcast of WIFI and rules using Plivo Message API.
3.22. Pabbly Connect
• Feature/Setting: Workflow automator to schedule triggers between PMS and guest messaging apps.

Benefits

4.1. Reduce manual messaging workload through total automation of guest communications.
4.2. Automate compliance—every guest is guaranteed to receive house rules/WIFI.
4.3. Remove human error—automated messages are always timely, accurate, and consistent.
4.4. Enhance guest satisfaction by automatedly ensuring critical info is on hand before and during their stay.
4.5. Scale guest communication without extra operational load via multi-channel automator deployments.