Scheduling personalized recommendations for guests

Purpose

1.1. Automate the scheduling and delivery of personalized recommendations for guests staying in non-smoking holiday homes.
1.2. Automate messages containing dining options, attractions, and activities tailored to guest preferences and booking data.
1.3. Establish automatable workflows to optimize guest satisfaction, streamline host effort, and ensure recommendations are timely and relevant.
1.4. Automating personalized outreach to encourage guests to engage with local experiences while strengthening positive reviews and retention.
1.5. Synchronize guest communications to property management, CRM, and third-party recommendation databases automatically.

Trigger Conditions

2.1. Guest booking confirmation is registered in PMS or booking engine.
2.2. Arrival date detected and falls within a configurable window (e.g., 48 hours before check-in).
2.3. User profile or interest tags updated with new preferences.
2.4. Manual trigger by the host or automatedly by occupancy analytics.
2.5. Automation triggered by guest survey completion.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Automate outbound SMS using Programmable Messaging API; configure message template with personalization fields.

3.2. SendGrid
• Feature/Setting: Automate sending personalized recommendation emails via Dynamic Templates and Marketing Campaigns API.

3.3. WhatsApp Business API
• Feature/Setting: Automate recommendation messages using WhatsApp Cloud API with session messaging and rich content.

3.4. Mailchimp
• Feature/Setting: Automator setting in Customer Journeys; assign automatable triggers from booking events and send segment-based emails.

3.5. HubSpot
• Feature/Setting: Automated Workflows module to send personalized emails based on CRM property updates.

3.6. Slack
• Feature/Setting: Automate guest communication alerts and recommendations via Incoming Webhooks.

3.7. Zapier
• Feature/Setting: Multi-step Zaps with automatable triggers from new bookings to personalized message delivery across channels.

3.8. ActiveCampaign
• Feature/Setting: Automation builder flows for guest journey with if/then triggers tied to guest data points.

3.9. Salesforce
• Feature/Setting: Process Builder automation for sending recommendation emails when custom objects or fields are updated.

3.10. Microsoft Power Automate
• Feature/Setting: Easily automated flows connecting PMS to email, SMS, and bot messaging using Recurrence and HTTP actions.

3.11. Google Calendar
• Feature/Setting: Automated event creation/reminders containing recommendations, programmed using Calendar API.

3.12. Facebook Messenger API
• Feature/Setting: Automate direct messaging using Send API for dynamic recommendations during the guest stay.

3.13. Pipedrive
• Feature/Setting: Workflow Automation; auto-send recommendations when deal stage (booking) changes.

3.14. Intercom
• Feature/Setting: Automated chat messages triggered by CRM events or time-based rules for personalized content.

3.15. Klaviyo
• Feature/Setting: Automator ‘Flows’—trigger personalized SMS or email based on booking tags and segment data.

3.16. Freshdesk
• Feature/Setting: Scenario Automations to proactively message guests with local guides post-booking.

3.17. Monday.com
• Feature/Setting: Automation recipes—send status-change recommendations or workflows using integrations.

3.18. BookingSync
• Feature/Setting: Automate triggers on new reservation events; send emails/SMS via connected messaging tools.

3.19. Zoho CRM
• Feature/Setting: Workflow Rules or CommandCenter—automate messaging sequences when guest records change.

3.20. Airbnb Messaging API
• Feature/Setting: Automate outgoing personalized recommendations using scheduled automations in official API.

3.21. Gmail API
• Feature/Setting: Automatedly send customized emails by scripting using Google Apps Script’s Gmail send function.

3.22. Telegram Bot API
• Feature/Setting: Automator bots deliver recommendations on booking-driven triggers using ‘sendMessage’.

Benefits

4.1. Automating timely engagement improves guest satisfaction and loyalty.
4.2. Hosts save effort through automation, decreasing manual communication workload.
4.3. Guests receive relevant, personalized insights based on their preferences and booking behavior—fully automated.
4.4. Automate cross-channel delivery for consistent guest experience.
4.5. Automator-driven communication boosts upsells and enhances overall property reputation.