Upsell or cross-sell local services/experiences automatically

Purpose

1.1. Automate upselling or cross-selling of local services and experiences to guests staying at non-smoking holiday homes in the accommodation industry.
1.2. Automating personalized guest engagement by suggesting activities, transfers, spa packages, or dining based on stay details.
1.3. Automated communications increase guest revenue, reduce manual effort, and ensure timely, contextual offers throughout the guest journey.

Trigger Conditions

2.1. Automated trigger upon booking confirmation email or reservation entry in PMS (Property Management System).
2.2. Automatically triggers at check-in, post-check-in, or a set number of hours/days before arrival.
2.3. Individual guest preferences, past purchases, or profile tags automate personalized suggestions.
2.4. Keyword detection in guest inquiries automates targeted recommendations.
2.5. Automation triggers when guests engage with specific Wi-Fi landing pages or mobile apps.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging. Sample: Automated send of upsell offers via SMS API at check-in.
3.2. SendGrid
• Feature: Marketing Campaigns. Sample: Automated email sequences for local experience offers.
3.3. Mailchimp
• Feature: Customer Journeys. Sample: Automated email workflow for post-booking upsell.
3.4. HubSpot
• Feature: Workflows API. Sample: Automatedly trigger cross-sell email or in-app notification.
3.5. Salesforce Marketing Cloud
• Feature: Journey Builder. Sample: Automate personalized offer based on stay length.
3.6. Zoho CRM
• Feature: Workflow Rules. Sample: Automated task to sales team to call high-value guests.
3.7. Pipedrive
• Feature: Automations. Sample: Trigger cross-sell task based on deal stage.
3.8. Slack
• Feature: Incoming Webhooks. Sample: Automated notification to staff to suggest services in guest chats.
3.9. WhatsApp Business API
• Feature: Message Templates. Sample: Automated local tour suggestion on arrival.
3.10. Facebook Messenger API
• Feature: Automated Messenger Bot. Sample: Send curated experience suggestions post-booking.
3.11. Zapier
• Feature: Multi-step Zaps. Sample: Automate upsell mail when Google Sheets booking added.
3.12. Booking.com API
• Feature: Messaging API. Sample: Automated responses with upgrade options.
3.13. ResDiary
• Feature: Webhooks. Sample: Automate table offers linked to guest accommodation booking.
3.14. Google Calendar API
• Feature: Automatic event creation for local activities. Sample: Automated suggestion invites.
3.15. Intercom
• Feature: Custom Bots. Sample: Automatedly engage website visitors with upsell prompts.
3.16. Stripe
• Feature: Payment Links. Sample: Automate payment request for upsell purchase.
3.17. Aircall
• Feature: Call Automations. Sample: Automated call to offer add-on services before arrival.
3.18. ActiveCampaign
• Feature: Site Tracking & Automation. Sample: Send targeted local service offers based on site behavior.
3.19. Calendly
• Feature: Automated reminders. Sample: Cross-sell activity bookings as guests schedule services.
3.20. Google Ads
• Feature: Remarketing Lists. Sample: Automated retargeting of guests for local experiences post-booking.
3.21. Shopify
• Feature: Product recommendations. Sample: Automate upsell of local goods to guests online pre-arrival.
3.22. Typeform
• Feature: Automated follow-ups. Sample: Send survey link for experience preferences, automate custom offers.

Benefits

4.1. Automates revenue generation by programmatically identifying and targeting upsell opportunities.
4.2. Automating guest communication at multiple touchpoints increases conversion rates and improves guest satisfaction.
4.3. Automated cross-sell reduces manual labor, standardizes guest outreach, and ensures no opportunity is missed.
4.4. Automation ensures offers are timely, relevant, and responsive to real-time guest actions, optimizing guest experience for non-smoking holiday home providers.