Automated guest feedback collection post-visit

Purpose

1.1. Collect timely, actionable guest feedback after ride visits for experience improvement, rapid response to issues, and increasing guest satisfaction.
1.2. Automate requests for feedback via guests’ preferred channels (SMS, email, app, chatbot) to maximize response rates and convenience.
1.3. Centralize responses for analytics and enable automated escalations for negative feedback.

Trigger Conditions

2.1. Guest ends ride session and scans wristband/ticket at the exit gate.
2.2. Guest checks out from the ride area via mobile app or kiosk.
2.3. Ride visit time exceeds pre-set threshold and guest is marked as exited by staff.

Platform Variants

3.1. Twilio SMS
• Function: Message API — configure to send automated SMS to guest post-ride; use “Send Message” action with dynamic guest data.
3.2. SendGrid
• Feature: Mail Send Endpoint — auto-send personalized feedback emails using template ID and guest email merge variables.
3.3. Mailgun
• Feature: Messages API — trigger email feedback forms post-visit with sender, recipient, and ride details in payload.
3.4. Amazon SNS
• Function: Publish — published SMS or push notifications based on ride event trigger, recipient phone, and link to feedback form.
3.5. Firebase Cloud Messaging
• Feature: Send Notification API — mobile app push notifications for feedback after ride event status changes.
3.6. Slack
• Function: Incoming Webhooks — notify internal ops team for low feedback or negative comments by posting feedback events to a Slack channel.
3.7. Zendesk
• Feature: Create Ticket API — auto-create tickets for negative feedback; configure form fields and guest data mappings.
3.8. SurveyMonkey
• Feature: Create Collector API — deploy new survey links per guest/ride, send via preferred communication channel.
3.9. Google Sheets
• Feature: Sheets API Append — log feedback data automatically as new rows for aggregation and dashboarding.
3.10. HubSpot
• Feature: Engagements API — auto-create feedback tasks/tickets linked to guest contact records post-visit.
3.11. Intercom
• Function: Message Users — trigger in-app or email message with embedded survey/questionnaire to the right user segment.
3.12. Microsoft Teams
• Feature: Incoming Webhook — post real-time feedback events to dedicated Teams channel for instant visibility.
3.13. Typeform
• Function: Create Responses Webhook — send Typeform survey links and ingest responses back post-ride.
3.14. Zoho CRM
• Feature: Create Record API — append guest feedback to individual customer records post-engagement.
3.15. WhatsApp Business API
• Function: Send Message — configure ride-triggered personalized WhatsApp feedback request to guest’s verified number.
3.16. Salesforce
• Feature: REST API — auto-create feedback tasks/cases associated with ride events and guest details.
3.17. Facebook Messenger
• Function: Send API — instigate post-visit message with quick reply survey link to guest on Messenger.
3.18. Google Forms
• Feature: Pre-filled URLs — dynamically generate feedback form links, send via SMS/email with ride context.
3.19. Shopify
• Function: Admin API metafields or notes — annotate guest orders/passes with feedback post-visit for analytics.
3.20. AirTable
• Feature: API Create Record — log structured feedback data for cross-referencing with guest profiles.
3.21. Discord
• Feature: Webhook API — send summary of guest feedback per ride to staff Discord server/channel.

Benefits

4.1. Rapid feedback collection increases guest engagement and loyalty.
4.2. Multi-channel automation meets guests on their preferred platforms.
4.3. Centralizes data for actionable analysis and operational improvements.
4.4. Automates alerts/escalations to staff to resolve negative experiences quickly.
4.5. Reduces manual outreach workload and potential for human error.