Guest Engagement & CommunicationPurpose
1.2. Enhance guest experience with tailored ride details, park maps, safety guidelines, and exclusive offers.
1.3. Reduce staff workload by automating guest communications and confirmations.
1.4. Collect guest data for post-visit marketing and improve operational analytics.
1.5. Ensure compliance with guest opt-in and privacy regulations by using approved channels.
Trigger Conditions
2.2. Guest check-in event scanned at entry gate.
2.3. New guest email or phone received via API from CRM or ticket platform.
2.4. Guest segment matches targeting rules (age, group, location, etc.).
2.5. Scheduled time triggers for pre-visit instructions.
Platform Variants
• Feature: Programmable SMS API
• Setting: Send POST request to Twilio API with guest phone and message body
3.2. SendGrid
• Feature: Mail Send API
• Setting: Configure email template and send transactional email via API
3.3. Mailgun
• Feature: Messages API
• Setting: POST to /messages endpoint with dynamic guest ID
3.4. Mandrill (Mailchimp Transactional)
• Feature: send-template API
• Setting: Use templated welcome email with merge tags for personalization
3.5. AWS SES
• Feature: SendEmail API
• Setting: Use verified domain; Send personalized subject/body
3.6. Amazon SNS
• Feature: Publish SMS
• Setting: Publish welcome SMS to mobile number topic
3.7. Firebase Cloud Messaging
• Feature: Send message
• Setting: Trigger SMS push notification to Android/iOS
3.8. Klaviyo
• Feature: Flows automation
• Setting: Create event-triggered flow for ticket purchase
3.9. Zapier
• Feature: Email/SMS integrations
• Setting: Connect CRM/ticket tool; Configure multi-step flows
3.10. ActiveCampaign
• Feature: Automation sequences
• Setting: Trigger “welcome” automation by new contact API
3.11. Salesforce Marketing Cloud
• Feature: Journey Builder
• Setting: Entry source as ticket holder; Email/SMS action steps
3.12. HubSpot
• Feature: Workflows
• Setting: Automate email/SMS from “new ticket” trigger
3.13. Braze
• Feature: Canvas automation
• Setting: Entrance event as ticket creation; message block
3.14. OneSignal
• Feature: Messaging API
• Setting: REST API POST for email/SMS push
3.15. Pipedrive
• Feature: Workflow automation
• Setting: Trigger on post-sale deal stage
3.16. MoEngage
• Feature: User onboarding flow
• Setting: Segment on event; trigger message on entry
3.17. Omnisend
• Feature: Automation workflows
• Setting: API contact added; “Welcome” flow setup
3.18. Airship
• Feature: Automation triggers
• Setting: Compose welcome message; assign event trigger
3.19. Postmark
• Feature: Transactional API
• Setting: Send templated “welcome” to new email address
3.20. Plivo
• Feature: SMS API
• Setting: Use phone number pool to send purchase-triggered SMS
3.21. Telegram Bot API
• Feature: sendMessage method
• Setting: POST to send guest ride details as message
3.22. WhatsApp Business API
• Feature: Send message template
• Setting: Use “ticket confirmed” template for guests
3.23. MessageBird
• Feature: Programmable SMS/Email
• Setting: Configure flow to message ticket holders
3.24. Brevo (Sendinblue)
• Feature: Transactional email/SMS API
• Setting: Create trigger rule for welcome messages
3.25. Intercom
• Feature: Event-based messaging
• Setting: Welcome email when ticket data appears in user profile
3.26. Slack API
• Feature: chat.postMessage
• Setting: Send to group with guest arrival notification (internal ops)
Benefits
4.2. Increases guest satisfaction and park engagement via personalized outreach.
4.3. Enables multi-channel coverage (email and SMS) for higher reach.
4.4. Improves marketing opt-in capture and consent traceability.
4.5. Reduces manual interventions, freeing staff for core operations.
4.6. Provides analytics on communication open/click/read rates.
4.7. Supports multilingual messaging and accessibility customization.