Event and showtime schedule updates to guests

Purpose

1.1. Automatically notify theme park guests of event timings, ride shows, parades, or time changes to minimize confusion and increase guest satisfaction.
1.2. Ensure all scheduled events, showtimes, and last-minute changes are reliably communicated using the guest’s preferred channel (SMS, email, in-app push, messaging apps).
1.3. Reduce manual coordination workload and mitigate guest complaints due to poor communication or outdated schedules.

Trigger Conditions

2.1. New or updated event/showtime entered in ride/event management system.
2.2. Event or show’s start time approaching (e.g., reminder X minutes prior).
2.3. Urgent schedule changes or cancellations flagged by staff.
2.4. Predefined guest interest (opt-in for event/ride alerts, ticket purchases, app check-ins, or geofence entry).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API — Configure message templates with event variables; set webhook endpoint to trigger on schedule update.
3.2. SendGrid
• Feature/Setting: Marketing Campaigns API — Use dynamic data fields for event name/time; list segmentation for targeted guest updates.
3.3. Slack
• Feature/Setting: Incoming Webhooks — Post messages to guest-facing or staff channels about real-time schedule updates.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhooks — Push notifications to guest helpdesk or info points for quick dispatch.
3.5. WhatsApp Business API
• Feature/Setting: Message Send API — Pre-approve event alert templates, send based on trigger.
3.6. Facebook Messenger Platform
• Feature/Setting: Send API — Automate direct messages to guests following opt-in flows.
3.7. Telegram Bot API
• Feature/Setting: SendMessage — Broadcast alerts when showtime triggers are reached.
3.8. Mailgun
• Feature/Setting: Messages API — Auto-send branded HTML event emails using schedule updates.
3.9. Mailchimp
• Feature/Setting: Automated Email Journeys — Launch based on audience tags (e.g., “rides”, “shows”).
3.10. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder API — Adaptive messages based on guest schedule interactions.
3.11. HubSpot
• Feature/Setting: Workflow Event Triggers — Send emails/SMS per custom event schedule segments.
3.12. ActiveCampaign
• Feature/Setting: Automation Builder Webhook — Trigger messaging via custom API workflows.
3.13. Zendesk
• Feature/Setting: Trigger-based notification — Push schedule updates to open support tickets for follow-up.
3.14. Google Firebase Cloud Messaging (FCM)
• Feature/Setting: Push Notification API — Send in-app notifications to iOS and Android users when event times update.
3.15. Apple Push Notification Service (APNs)
• Feature/Setting: JSON payload — Configure time-sensitive show push alerts for iOS guests.
3.16. OneSignal
• Feature/Setting: Automated Segments — Target guests with location-based ride alerts.
3.17. Pusher Beams
• Feature/Setting: Real-Time Notifications API — Deliver instant event reminders across mobile apps.
3.18. Discord
• Feature/Setting: Webhook Bot — Announce schedule changes in community servers.
3.19. Intercom
• Feature/Setting: Event-based Messaging — Use custom “showtime_updated” events to trigger in-app or email alerts.
3.20. KakaoTalk Business
• Feature/Setting: Channel Messaging API — Deliver native event notifications direct to user conversations.
3.21. Viber Business Messages
• Feature/Setting: Notification API — Personalize alerts with guest name, ride, and show details.
3.22. LINE Messaging API
• Feature/Setting: Push Message Endpoint — Send timely, localized event info to guests on LINE.
3.23. Web Push (via service workers)
• Feature/Setting: Event-driven pushSubscription — Notify site visitors with pop-up alerts.
3.24. Google Calendar API
• Feature/Setting: Events insert/patch — Add or modify guests’ calendars with up-to-date event times upon registration/booking.

Benefits

4.1. Maximizes show/ride attendance by keeping guests informed in real time.
4.2. Increases visitor satisfaction with personalized scheduling and reminders.
4.3. Reduces queue times caused by crowding at missed or rescheduled events.
4.4. Minimizes guest complaints due to lack of information.
4.5. Reduces manual work for staff managing guest communication.
4.6. Enables multi-channel communication for maximal coverage and guest preference.
4.7. Streamlines last-minute scheduling changes during weather or operational disruptions.