Guest Engagement & CommunicationPurpose
1.2. Facilitate multi-channel guest notification about case status, item retrieval, or further action.
1.3. Centralize all lost and found records for management and reporting.
1.4. Minimize guest wait times and maximize recovery rates of lost items.
1.5. Enable escalation processes for high-value or urgent items.
Trigger Conditions
2.2. Update in third-party ticketing/CRM platforms signaling lost item report.
2.3. Status change in lost and found system (e.g., “item found,” “ready for pickup”).
2.4. Receipt of inbound email/SMS regarding new lost item.
2.5. Scheduled periodic batch processing (e.g., nightly summary for unresolved cases).
Platform Variants
3.1. Twilio SMS
• Feature: Programmable Messaging API.
• Setting: Automated SMS updates to guests for item status with {case_id}, e.g., send status alert on status change.
3.2. SendGrid
• Feature: Transactional Email API.
• Setting: Automated case confirmation and status updates to guest email addresses.
3.3. Zendesk
• Feature: Ticketing API.
• Setting: Create and update support tickets per lost item report; configure triggers for item status changes.
3.4. Salesforce Service Cloud
• Feature: Case Management API.
• Setting: Auto-open/amend lost and found cases and trigger workflow for item updates.
3.5. Freshdesk
• Feature: Ticket API.
• Setting: Automated ticket creation and notification rules for lost items.
3.6. ServiceNow
• Feature: Incident Management API.
• Setting: Automated incident creation, status update notifications, assignment routing.
3.7. Microsoft Outlook (Office 365)
• Feature: Outlook REST API.
• Setting: Auto-send update emails to guests and staff on case lifecycle events.
3.8. Slack
• Feature: Incoming Webhooks.
• Setting: Post real-time lost and found updates to dedicated channels for staff action.
3.9. Microsoft Teams
• Feature: Teams API (Bots/Webhooks).
• Setting: Post notifications to park operations team when item is found or picked up.
3.10. HubSpot
• Feature: Tickets API.
• Setting: Create or update lost item tickets and assign owners, automate notification sequences.
3.11. Google Sheets
• Feature: Sheets API.
• Setting: Auto-log new cases, status, and resolution details in real-time for reporting.
3.12. Airtable
• Feature: Airtable API.
• Setting: Populate and update records for every item, trigger notification fields.
3.13. Monday.com
• Feature: Boards API.
• Setting: Auto-create tasks per lost item, trigger notifications on status column change.
3.14. Trello
• Feature: Cards API.
• Setting: Create cards for each lost item, change labels/lists to trigger actions.
3.15. Intercom
• Feature: Messages API.
• Setting: Send automated updates to guest inbox when item status changes.
3.16. Facebook Messenger
• Feature: Messenger Send API.
• Setting: Auto-notify guests about item recovery status.
3.17. WhatsApp
• Feature: WhatsApp Business API.
• Setting: Send secure alerts to guests regarding lost and found cases.
3.18. Zoho CRM
• Feature: Module and Workflow API.
• Setting: Automate lost and found entries, trigger workflow emails/SMS.
3.19. PagerDuty
• Feature: Events API.
• Setting: Escalate urgent or high-value lost item cases to management.
3.20. Asana
• Feature: Tasks API.
• Setting: Create/update lost and found tasks automatically, assign follow-up to team members.
Benefits
4.2. Cross-platform integrations ensure all channels are covered.
4.3. Reduces manual staff work and errors.
4.4. Provides real-time visibility and analytics for management.
4.5. Optimizes resource allocation by escalating urgent cases.