Push notifications for wait times or ride statuses

Purpose

1.1. Provide guests with real-time alerts on ride wait times, ride status changes, downtimes, reopenings, or personalized reminders, ensuring continuous engagement while minimizing perceived waiting burdens and reducing unnecessary crowding in lines.
1.2. Enhance the guest experience by proactively informing and managing expectations, improving satisfaction, and facilitating better crowd flow in theme park environments.

Trigger Conditions

2.1. Ride wait time exceeds or drops below a preset threshold.
2.2. Ride changes status: opens, closes, undergoes maintenance, or resumes operation.
2.3. Time-based guest reservation reminders (e.g., virtual queue time approaching).
2.4. Guest proximity detected via location services within park boundaries.
2.5. Manual update from staff for urgent status communication.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS Messaging API; configure webhook with message template to auto-send notifications on event triggers.
• Example: Use Message Resource. Set to POST /Messages with dynamic 'Body' for ride updates.
3.2. SendGrid
• Feature/Setting: Email API; utilize dynamic transactional templates for ride alerts.
• Example: Use /mail/send endpoint with ride status variables.
3.3. Firebase Cloud Messaging (FCM)
• Feature/Setting: Push Notifications; trigger server-to-device message on ride status changes.
• Example: Use /fcm/send with topic/subscription logic for specific rides.
3.4. OneSignal
• Feature/Setting: Automated Push Campaigns; segment audience by ride interest.
• Example: REST API POST to /notifications with filters for ride type.
3.5. Pusher Beams
• Feature/Setting: Publish To Interests; send targeted mobile notifications.
• Example: POST /publish_api/v1/instances with ride status payload.
3.6. Amazon SNS
• Feature/Setting: Mobile Push; map ride triggers to SNS topics.
• Example: Publish message to topic via Publish API.
3.7. Urban Airship (Airship)
• Feature/Setting: Audience Segmentation; automate ride-specific campaign triggers.
• Example: Send Push Notification API call with tag-based targeting.
3.8. Slack
• Feature/Setting: Incoming Webhooks; create channel/post ride updates for staff or internal comms.
• Example: POST request to webhook URL with status payload.
3.9. Discord
• Feature/Setting: Bots/Webhooks; auto-notify group/channel on ride events.
• Example: Webhook configuration with custom message for ride alerts.
3.10. Microsoft Teams
• Feature/Setting: Adaptive Cards via Webhook; direct ride status alerts to guest service agents.
• Example: POST JSON adaptive card structure to Teams webhook URL.
3.11. HubSpot
• Feature/Setting: Workflows; trigger notification emails or messages to opted-in guests.
• Example: Workflow action “Send Email” with dynamic ride variables.
3.12. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder; automate guest journey with real-time ride alerts.
• Example: Triggered Send API with personalized content.
3.13. Zoho Campaigns
• Feature/Setting: Autoresponders; configure event-based email or SMS for ride status.
• Example: Event API integration to launch autoresponder emails.
3.14. ActiveCampaign
• Feature/Setting: Automations; push SMS or email on ride status events.
• Example: “Send SMS” automation step triggered by webhook input.
3.15. Mailgun
• Feature/Setting: Template Emails; send ride status updates via transactional API.
• Example: Use /messages endpoint with dynamic variables.
3.16. Google Chat
• Feature/Setting: Webhook Integration; alert teams or kiosks on operational status changes.
• Example: POST message payload to Google Chat webhook.
3.17. Telegram
• Feature/Setting: Bots/Notifications; notify subscribed guests via bot on ride events.
• Example: sendMessage API call with personalized alert.
3.18. WhatsApp Business API
• Feature/Setting: Template Messaging; send automated ride wait time or status changes.
• Example: POST /messages using approved ride alert template.
3.19. Apple Push Notification Service (APNs)
• Feature/Setting: Push Notification; native app triggers on iOS for ride updates.
• Example: Send push with category “ride_status” to client device tokens.
3.20. Web Push (W3C Push API)
• Feature/Setting: Browser push messages; web guests receive real-time ride notifications.
• Example: Use PushManager.subscribe with payload for ride event.

Benefits

4.1. Increases guest satisfaction through transparency and information.
4.2. Reduces physical congestion at popular rides, improving safety and experience.
4.3. Enables personalized, timely communication, strengthening brand loyalty.
4.4. Offers operational insights by correlating flow of alerts with guest movement patterns.
4.5. Minimizes staff workload on routine inquiries, reallocating effort to higher-value engagement.