Automated guest check-in/check-out notifications

**1. Purpose**

1. Automate sending notifications to beach club guests and staff upon check-in and check-out, for operational visibility, guest reassurance, and personalized experience.

2. Automates tracking of guest arrivals/departures, keeping both clients and staff informed in real-time.

3. Ensures automated compliance with daily guest capacity, security monitoring, and guest service optimization.

4. Automates digital logging for analyzing guest flow and improving club service cycles and occupancy planning.

5. Enables automating escalations in case of unauthorized check-outs or late departures.

**2. Trigger Conditions**

1. Guest check-in action completed in booking system or physical terminal.

2. Guest initiates check-out in app, kiosk, or through POS system.

3. Scheduled check-in/check-out time arrives, automating alerts for guest/staff follow-up.

4. RFID/NFC scan at entry/exit instigates automated notification sequence.

5. Manual staff override from admin dashboard triggers targeted notification automation.

**3. Platform Variants**

1. Twilio SMS

• Feature/Setting: "Programmable Messaging API" — Automate sending SMS at check-in/out; configure webhook for status-callback triggering.
  

2. SendGrid

• Feature/Setting: "Transactional Email API" — Automate sending onboarding/offboarding emails via template with dynamic fields; configure event webhook to track deliveries.
  

3. Firebase Cloud Messaging

• Feature/Setting: "Send to device topic" — Automate push notification to guest’s device immediately after check-in or check-out event.
  

4. Slack

• Feature/Setting: "Incoming Webhooks" — Automate check-in/out staff alerts to a selected channel; configure automated message template and trigger endpoint.
  

5. Microsoft Teams

• Feature/Setting: "Bot Framework" — Automate send-to-team messages for guest arrivals/departures; connect webhook to booking system events for automation.
  

6. Mailgun

• Feature/Setting: "Messages API" — Automate customized transactional emails for check-in/out confirmation; configure automated API triggers.
  

7. WhatsApp Business API

• Feature/Setting: "Message Templates" — Automate WhatsApp message for check-in/out status; register and configure the automated template via API.
  

8. Pusher Beams

• Feature/Setting: "Personal notifications" — Automate device push for check-in or check-out to guest’s phone app with personalized content.
  

9. OneSignal

• Feature/Setting: "Automated Messaging" — Automate push notification workflow for event-based guest check-in/out reminders.
  

10. HubSpot

• Feature/Setting: "Workflows" — Automate internal/external email notifications based on form completion or CRM check-in/out properties.
  

11. Zapier

• Feature/Setting: "Multi-step Zap" — Automate workflows connecting booking systems to messaging/email/SMS triggers for check-in/out events.
  

12. Intercom

• Feature/Setting: "Outbound Messages, Event Triggers" — Automate in-app, SMS, or push message for guest status changes.
  

13. ActiveCampaign

• Feature/Setting: "Automations" — Automate personalized guest check-in/out emails or SMS upon CRM trigger update.
  

14. MessageBird

• Feature/Setting: "Flows" — Automate multi-channel notifications (SMS, WhatsApp, Voice) for check-in/out using programmable flows.
  

15. Plivo

• Feature/Setting: "SMS API" — Automate sending arrival and departure SMS alerts by invoking automation via their SMS endpoint.
  

16. Google Chat

• Feature/Setting: "Incoming Webhooks" — Automate real-time notifications to staff chat room for every guest check-in/check-out.
  

17. Amazon SNS

• Feature/Setting: "Publish API" — Automate multi-protocol (SMS, push, email) notification dispatch for guest check-in/out events.
  

18. Aircall

• Feature/Setting: "Webhook Triggers" — Automate outbound call or text to staff for VIP check-in/out events; configure webhook automator.
  

19. Zendesk

• Feature/Setting: "Trigger Automations" — Automate support desk ticket creation or notification email on guest check-in/out action detection.
  

20. Freshdesk

• Feature/Setting: "Automations" — Automate immediate staff updates or follow-up ticket generation for guest check-in/check-out events via automator rules.
  

21. PagerDuty

• Feature/Setting: "Event API v2" — Automate escalation or alert if check-out is missed, integrating incident response automation for critical cases.
  

22. Calendly

• Feature/Setting: "Webhook Event Triggers" — Automate email/SMS reminders for scheduled check-in/check-out based on booking changes.
  

**4. Benefits**

1. Automated notifications reduce manual errors and speed up guest onboarding/offboarding.

2. Real-time automating of staff communications improves operational response and coordination.

3. Automator ensures compliance with occupancy and safety regulations through digital audit trails.

4. Automation delivers personalized experiences, increasing guest satisfaction and repeat visits.

5. Automates data collection for management insight into guest patterns and process refinement.

6. Reduces manual workload for staff, freeing them for higher-value guest services.

7. Supports automatable escalation of incidents, enhancing security and guest safety protocols.