Post-visit feedback and review collection

Purpose

 1.1. Automate the collection of guest feedback and online reviews after a beach club visit to enhance guest experience, optimize service quality, and increase positive online presence.
 1.2. Automating post-visit feedback requests helps gather actionable insights, boosts review volume, and reinforces brand reputation effortlessly.
 1.3. Automatedly drive engagement and satisfaction by closing the feedback loop immediately after the guest interaction.

Trigger Conditions

 2.1. Automated trigger post guest checkout or end-of-day for daily visitors.
 2.2. Triggered upon guest status change in booking system to “checked out” or “completed”.
 2.3. Triggered by time-based automator (e.g., 24 hours post-visit).
 2.4. Initiated via batch automation for multiple guest records at scheduled intervals.

Platform Variants

 3.1. Twilio SMS
  • Feature: Automated SMS with feedback link
  • Setting: Configure Messaging > SendMessage API with guest number and custom review URL
 3.2. SendGrid
  • Feature: Automated email feedback request
  • Setting: Use “mail/send” API endpoint to deliver templated feedback emails
 3.3. Mailchimp
  • Feature: Automated post-stay email campaigns
  • Setting: Set up Journey automation triggered by booking tag change
 3.4. HubSpot
  • Feature: Feedback survey automation
  • Setting: Workflow Automations > Post-visit survey email or in-app message
 3.5. Salesforce
  • Feature: Automated satisfaction survey
  • Setting: Process Builder to auto-send Feedback Form on booking status update
 3.6. SurveyMonkey
  • Feature: Survey distribution automation
  • Setting: Use “Collect Responses” API scheduled from guest list
 3.7. Google Forms via Gmail API
  • Feature: Automated form invite
  • Setting: Use Gmail API to send personalized form links post-visit
 3.8. Typeform
  • Feature: Post-visit feedback flow
  • Setting: Typeform API to auto-send link via email/SMS
 3.9. Zendesk
  • Feature: Automated ticket with feedback request
  • Setting: Triggers to email feedback upon ticket resolution
 3.10. WhatsApp Business API
  • Feature: Automated WhatsApp feedback request
  • Setting: Post-visit templated message via Send Message endpoint
 3.11. ActiveCampaign
  • Feature: Automated survey email
  • Setting: Automation workflow sending feedback forms on tag update
 3.12. Intercom
  • Feature: Automated in-app survey
  • Setting: Message triggers > “After event: booking completed”
 3.13. Facebook Messenger API
  • Feature: Automated Messenger follow-up
  • Setting: Send API > Custom post-visit message sequence
 3.14. Slack
  • Feature: Notify staff of feedback received
  • Setting: Incoming Webhooks to push feedback form submissions
 3.15. Zoho CRM
  • Feature: Post-visit workflow automation
  • Setting: Blueprint or Workflow Rules > Email/Survey upon booking closed
 3.16. Microsoft Power Automate
  • Feature: Multi-channel survey automation
  • Setting: Flow triggers > Send email/survey after record update
 3.17. Klaviyo
  • Feature: Automated email sequence
  • Setting: Flow Triggers > Placed Order > Send Feedback Email
 3.18. Google Calendar API
  • Feature: Time-based trigger setup
  • Setting: Calendar event end triggers HTTP webhook/automation
 3.19. Yelp Fusion API
  • Feature: Prompt for Yelp review
  • Setting: Automate message with Yelp review link post-visit
 3.20. TripAdvisor API
  • Feature: Automated TripAdvisor review ask
  • Setting: Send review request via TripAdvisor Messaging API

Benefits

 4.1. Automates feedback and review touchpoints for higher response rates and improved service intelligence.
 4.2. Supports automating reputation management and amplifies guest testimonials.
 4.3. Enables automators to streamline post-visit engagement and optimize operational workflows.
 4.4. Automatedly closes feedback loop, demonstrating responsiveness and guest-centricity.
 4.5. Frees up staff time, reduces manual workload, and maximizes automatable guest outreach.