Guest check-in/check-out processing

Purpose

1. Automate guest check-in/check-out for castles, ensuring seamless entry/exit, digital registrations, ID verifications, notifications, and updates to property management systems.

2. Automate booking confirmations, room readiness alerts, and real-time guest status logging, reducing manual errors and optimising customer experience.

3. Automate allocation of access codes, schedule cleaning services turnover, manage billing/receipts, and integrate with local legal record keeping compliant requirements.

Trigger Conditions

1. Booking created/updated/cancelled in property management system or online platform.

2. Guest arrival/ID scan/QR code scan at entrance or self-service kiosk.

3. Scheduled guest arrival or departure time reached.

4. Guest initiates mobile/web/app self check-in or digital key retrieval.

5. Payment confirmation received, automating check-in eligibility.

Platform Variants

1. Twilio

• Feature/Setting: SMS Messaging API — automate dispatch of welcome/check-in instructions with sample config for new arrivals' phone numbers.
  

2. SendGrid

• Feature/Setting: Transactional Email API — automate email confirmations, access credentials, and receipts with dynamic templates.
  

3. Google Calendar

• Feature/Setting: Event API — automator adds/updates guest reservation blocks, triggering other automations per date/time.
  

4. Zapier

• Feature/Setting: Multi-app Zaps — automate chained workflows between booking, payment, and access systems.
  

5. HubSpot

• Feature/Setting: Workflow Automation — trigger guest communications or status updates from guest records.
  

6. Salesforce

• Feature/Setting: Process Builder/Flows — automate lead-to-guest conversion, booking, and chatter notifications upon key check-in/out events.
  

7. DocuSign

• Feature/Setting: eSignature — automates sending and tracking legal waivers or registration forms as part of check-in.
  

8. OpenPath

• Feature/Setting: Door Access API — automate issuing/revoking digital entry credentials at check-in/check-out.
  

9. Stripe

• Feature/Setting: Payment Intents API — triggers automated billing at check-out, with webhook notifications for completion.
  

10. Airbnb

• Feature/Setting: Reservation Webhooks — automate synchronization of bookings and guest status with in-house systems.
  

11. Booking.com

• Feature/Setting: Partner API — automate reservation syncing, messaging, and recording guest check-offs.
  

12. Google Sheets

• Feature/Setting: Sheets API — automate logging of guest arrivals, departures, and automating dashboards using live guest data.
  

13. Slack

• Feature/Setting: Incoming Webhooks — automate real-time alerts to staff channels on guest status.
  

14. Microsoft Power Automate

• Feature/Setting: Flows — automate check-in/out status updates across Microsoft 365, trigger cleaning/maintenance/alerts.
  

15. Kisi

• Feature/Setting: Access Control API — automate managing smart locks for guest check-in/check-out.
  

16. Mailchimp

• Feature/Setting: Audience API — automate post-check-out marketing or review prompts.
  

17. WhatsApp Business API

• Feature/Setting: Automated messages — dispatch arrival/check-out procedures and support via automated chats.
  

18. Yoti

• Feature/Setting: Identity Verification API — automate and secure guest ID validation remote or onsite.
  

19. PMS Cloudbeds

• Feature/Setting: Webhooks & Integrations — automate updates between PMS and front desk automation.
  

20. Zapfloor

• Feature/Setting: Booking and Access API — automate room/resource assignment and guest services based on stay timing.
  

21. Eagle Eye Networks

• Feature/Setting: Video Surveillance API — automate video logs of check-in/outs for compliance and security.
  

22. Honeywell Pro-Watch

• Feature/Setting: Automated badge/credentialing on guest arrival via Pro-Watch integration.
  

23. QuickBooks

• Feature/Setting: Automated invoicing and receipts at guest check-out using the Sales Receipt API.
  

Benefits

1. Automating check-in/check-out reduces staff workload and maximises guest throughput.

2. Automation increases accuracy, ensuring synchronised systems and compliance without manual entry.

3. Automated notification and credentialing elevate guest experience and brand reputation.

4. Automatable audit trails and dashboards enable real-time status and analytics.

5. Automation enables scalability and flexibility for castles with varying occupancy or event bookings.