Automated check-in and check-out notifications

Purpose

1.1. Automate sending check-in and check-out notifications to guests and staff for streamlined guest management, enhanced communication, operational efficiency, and regulatory compliance.
1.2. Enables automated real-time updates, reminder messages, records for audit, improves guest satisfaction, and automates manual notification tasks.
1.3. Automates the entire notification flow reducing workload, errors, and missed communications for both guests and administrators.

Trigger Conditions

2.1. Guest booking confirmation triggers automated future scheduling of notifications.
2.2. Actual guest arrival or early check-in automates instant notification.
2.3. Scheduled check-out time triggers automated reminders to guests.
2.4. Guest actual check-out triggers automated completion notification to cleaning team and admin.
2.5. Changes in booking details or early/late check-out automates rescheduling of notifications.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure programmable SMS API, set triggers for sending SMS notifications upon check-in/check-out events. Example: Use Message resource to automate notifications to guest numbers.
3.2. SendGrid
• Feature/Setting: Use automated transactional email API to deliver email notifications upon event triggers. Example: Configure dynamic transactional templates for check-in/check-out events.
3.3. Slack
• Feature/Setting: Use Incoming Webhooks to automate notification delivery to staff channels when guests check in/out. Example: Trigger by automation bot sending payload to webhook URL.
3.4. WhatsApp Business API
• Feature/Setting: Configure messaging API to automate WhatsApp notifications to guests about check-in/out status. Example: Use messages endpoint for template message delivery.
3.5. Microsoft Teams
• Feature/Setting: Automate sending action-based notifications via Teams webhook or Bot Framework upon guest status changes.
3.6. Gmail API
• Feature/Setting: Use Gmail API to automate email-based notifications to admin/guests based on scheduled triggers.
3.7. Pusher
• Feature/Setting: Use Events API to automate real-time in-app push notifications on guest/room status changes.
3.8. Firebase Cloud Messaging
• Feature/Setting: Automate delivery of push notifications to mobile guest management apps upon check-in/out triggers.
3.9. Telegram Bot API
• Feature/Setting: Implement automated Telegram bot messages to staff/guests using sendMessage command upon event detection.
3.10. Webex API
• Feature/Setting: Automate update notifications in team rooms via messages.create endpoint as events occur.
3.11. Discord Webhook
• Feature/Setting: Use webhook to automate sending channel messages about check-in/check-out events to receptionists.
3.12. Outlook 365 API
• Feature/Setting: Set up automated email event notifications using Microsoft Graph mail send endpoints.
3.13. Vonage SMS API
• Feature/Setting: Automate SMS alerts with programmable messaging endpoints for check-in/out details.
3.14. Mailgun
• Feature/Setting: Configure automated sending of customized transactional check-in/out emails with Messages API.
3.15. PagerDuty
• Feature/Setting: Set up automated incident notifications for cleaning crew via Events API upon guest check-out.
3.16. BambooHR
• Feature/Setting: Automate sending staff notifications via the Webhook event triggers for guest movements.
3.17. Zendesk
• Feature/Setting: Create automated ticket actions and triggers for every check-in/out to notify relevant hostel teams.
3.18. HubSpot
• Feature/Setting: Use workflow automations to send contact-based notifications when guests arrive or depart.
3.19. Zoho CRM
• Feature/Setting: Set up workflow rules to automate emails/SMS for guest check-in/out activities.
3.20. ActiveCampaign
• Feature/Setting: Automate sending instant notification emails/SMS using event-based automations for guest movements.
3.21. Line Messaging API
• Feature/Setting: Configure automated Line messages triggered by scheduled or instant check-in/check-out events.
3.22. Mattermost
• Feature/Setting: Automate delivery of operations alerts to staff team channels using integrations or incoming webhooks on check-in/out.
3.23. Intercom
• Feature/Setting: Setup automated chat message to guests or staff for arrival and departure info using event triggers.
3.24. Salesforce
• Feature/Setting: Automate alerts and reminders to guest contacts via Salesforce workflow email alerts and process builder.

Benefits

4.1. Automates repetitive notification works and reduces staff workload.
4.2. Improves accuracy by automatedly scheduling and delivering all necessary notifications.
4.3. Supports real-time automated guest communication for better service quality.
4.4. Increases operational efficiency with automating staff coordination and housekeeping alerts.
4.5. Enhances guest satisfaction and regulatory compliance through timely automator-driven updates.
4.6. Automation ensures audit trails for every step in guest management are available.