Guest Management & CommunicationPurpose
1.2. Includes automating notifications via email, SMS, WhatsApp, or platform-based messaging when bookings are completed, cancelled, or modified.
1.3. Automates personalization by dynamically inserting guest information and stay details within the automated communication.
1.4. Integrates automatedly with Property Management Systems (PMS), payment processors, and calendar tools for up-to-date confirmations.
1.5. Supports automating multi-language messages and mobile push notifications for international pilgrims.
Trigger Conditions
2.2. Automated trigger on booking status change (modification or cancellation).
2.3. Automated trigger by receiving a booking via connected partner portals (e.g., OTAs).
2.4. Automated trigger on payment confirmation by guest or third-party payment gateway.
2.5. Manual override trigger initiated by staff via admin dashboard when needed.
Platform Variants
- Feature/Setting: SMS API, "Send SMS" – Automate programmatic text dispatch with booking info using API credentials and guest number.
3.2. SendGrid
- Feature/Setting: Transactional Template API – Automates booking confirmation emails by mapping template parameters to guest info.
3.3. Mailgun
- Feature/Setting: Messages API, "Send Message" – Automate confirmation emails using recipient substitution data.
3.4. Mandrill (Mailchimp)
- Feature/Setting: Transactional Email API – Automates email with booking specifics using templates and metadata fields.
3.5. Amazon SES
- Feature/Setting: "SendEmail" Action – Automate booking notifications with variable payloads for personalized confirmations.
3.6. Slack
- Feature/Setting: "chat.postMessage" API – Automate direct Slack message for booking alerts to staff or group channel.
3.7. WhatsApp Business API
- Feature/Setting: "messages" endpoint – Automate sending structured booking details to guests’ WhatsApp.
3.8. Telegram Bot API
- Feature/Setting: "sendMessage" – Automates booking info broadcasts to guest or staff Telegram accounts.
3.9. Microsoft Teams
- Feature/Setting: Incoming Webhook – Automates posting confirmation alerts to Teams channels or guests (if organization guests).
3.10. Google Calendar
- Feature/Setting: "Events: insert" API – Automate guest stay date entry and confirmation notifications.
3.11. Zapier
- Feature/Setting: “Email by Zapier,” “SMS by Zapier” – Automate guest messages via multi-step automations.
3.12. HubSpot
- Feature/Setting: Workflows, "Send Email" – Automates personalized confirmations during guest pipeline movement.
3.13. Salesforce
- Feature/Setting: Process Builder, "Send Custom Notification" – Automates alerts for internal or guest-facing confirmation.
3.14. Booking.com API
- Feature/Setting: “Reservation Notifications” – Automate sending confirmation as soon as new reservation is received.
3.15. Airbnb Messaging API
- Feature/Setting: “Send Message” – Automate sending custom confirmation templates to new bookings.
3.16. Microsoft Outlook 365
- Feature/Setting: Graph API “Send Mail” – Automate guest confirmation emails.
3.17. Gmail API
- Feature/Setting: “users.messages.send” – Automate confirmation dispatch directly from organization inbox.
3.18. MessageBird
- Feature/Setting: "Send SMS/WhatsApp" – Automate guest messaging across multiple channels programmatically.
3.19. Pipedrive
- Feature/Setting: Automations, “Send Email” – Automate booking confirmations at deal stage change.
3.20. ActiveCampaign
- Feature/Setting: Automation, “Send Email/SMS” – Automate personalized confirmations per guest segment.
Benefits
4.2. Automated messages provide near-instant confirmation, improving guest experience.
4.3. Automates multi-channel delivery, ensuring all guest types receive timely updates.
4.4. Automator ensures accurate, standardized, and compliant messaging.
4.5. Automating guest confirmations drives efficiency and enables centralized tracking.
4.6. Automatedly integrates with existing systems and workflows for seamless operations.