Health, Safety & CompliancePurpose
1.2. Allow staff, security, and guardians to receive rapid multi-channel notifications.
1.3. Centralize incident reporting, child description input, area locking, and CCTV tagging.
1.4. Automate communication to relevant teams while maintaining compliance with safety protocols.
1.5. Log actions for post-incident review, compliance, and analytics.
Trigger Conditions
2.2. Guardian initiates an alert at ride exit or guest services.
2.3. Emergency service receives direct call/alert via park hotline.
2.4. Geofence breach detected (child leaves designated zone with wristband/beacon).
2.5. Preconfigured keyword detected in two-way radio transcription or SMS.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Messaging API — Configure template: "Lost child report, Location: {ride}, Description: {details}" to staff group numbers.
3.2. SendGrid
• Feature/Setting: Transactional Email API — Email notification to supervisors on incident report trigger.
3.3. Slack
• Feature/Setting: Incoming Webhooks — Push automated alert with child description and image to #safety-team channel.
3.4. Microsoft Teams
• Feature/Setting: Connector — Automated message to emergency operations group with location pin and child details.
3.5. PagerDuty
• Feature/Setting: Event Trigger API — Immediate task escalation for park security teams.
3.6. ServiceNow
• Feature/Setting: Incident Creation API — Log and track incident in Safety Compliance module.
3.7. Salesforce
• Feature/Setting: Case Management API — Auto-create lost child case with all submitted data.
3.8. Jira Service Management
• Feature/Setting: Issue Creation API — Register incident as a safety issue and assign to security personnel.
3.9. Zendesk
• Feature/Setting: Ticket API — Open ticket for guest services and escalate as priority.
3.10. WhatsApp Business API
• Feature/Setting: Automated alert message to security volunteers and senior management.
3.11. Facebook Workplace
• Feature/Setting: Group alert post via Graph API for rapid crowd-based support.
3.12. Cisco Webex
• Feature/Setting: Bot Message API — Notify health and safety team with incident summary.
3.13. Firebase Cloud Messaging
• Feature/Setting: Push notification to all registered staff mobile devices on incident trigger.
3.14. Google Sheets
• Feature/Setting: Automated row insertion for each incident, cataloging time, description, and current status.
3.15. Airtable
• Feature/Setting: Create record API — Log lost child event with search progress updates.
3.16. Google Maps
• Feature/Setting: Static Maps API — Generate map pin for last seen location to attach to notifications.
3.17. Door Security System (e.g., Kisi, Brivo)
• Feature/Setting: Lockdown API — Remotely activate ride exit locks upon alert.
3.18. CCTV System (e.g., Milestone VMS, Avigilon)
• Feature/Setting: Event tagging API — Tag CCTV footage at incident location and time.
3.19. RFID/Wristband Platform (e.g., Zebra, HID Global)
• Feature/Setting: Integrate Reader API — Auto-correlate last scan location with incident report.
3.20. IVR Platform (e.g., Genesys, Five9)
• Feature/Setting: Inbound call trigger — Route report to emergency response queue.
3.21. Okta
• Feature/Setting: Workflow integration — Enforce child recovery process steps via identity triggers for authorized staff.
3.22. Zapier/Integromat
• Feature/Setting: Multi-platform data forwarding and conditional notification logic for lost child automation flows.
Benefits
4.2. Enhanced coordination between all onsite and remote safety teams.
4.3. Immediate multi-platform communication reduces human bottlenecks.
4.4. Integrated compliance and incident records for auditability.
4.5. Improved park reputation via demonstrable commitment to child safety.